Holiday Inn Express Hotel & Suites Solana Beach-Del Mar by IHG

There was no hot water at the time of stay.

Excellent location, excellent area, and excellent rooms!

It was under renovation, but they didn't mention it until after you had paid for your stay. There was no elevator, and the breakfast—despite being grab-and-go—was very incomplete, with very few options.

Nothing.

Construction was horrible. The noise, the inconvenience of the elevators not working. Having to carry baggage up 2 or 3 flights of stairs not good. If I hadn't booked months in advance. Would've booked somewhere else.

The property is under construction however, the property is clean and the staff are helpful and friendly. The room was clean and the bed was very comfortable with nice comfortable pillows. Both my husband and I enjoyed our stay

The only downfall was that the property is under construction and we couldn’t use the elevator and my husband has bad knees and struggled to use the stairs

cant beat the location. Housekeeping staff was friendly.

Booked a 7 night stay. After paying in full on booking.com, got a message saying no pool or hot tub. Ok, thats not at all what was advertised, but not a deal breaker for me. But when I landed I was informed there was NO HOT WATER. Just got off a 6 hr flight from NYC, looking forward to a hot shower. They offered to cancel my reservation, but my reservation was prepaid and I was not going to be able to find a last minute 7 night stay in the same area at comparable rates. In any case, they promised that the hot water would be back that day or the next. And they offered a discount on my stay. I literally shook hands with the front desk rep on this. There was no hot water for 4 days and one day there was NO WATER AT ALL. They offered no warning of the water shut off and I learned of it after using the toilet and trying to wash my hands. Mind you I have been spending the first 4 days of my vacation time trying to find places to shower! Now I can't even wash my hands? Then the elevator went out and they didn't have the courtesy to post signage, so you just wait at the elevator like an idiot. I did a lot of stair climbing with luggage that week. Hotel was a major construction zone with exits blocked or out of order. This was all planned and they took reservations anyway. Got a huge run around about contacting booking.com and have received no refund as promised. Don't do business at this hotel. There is a much nicer Marriott Courtyard right next door, which I'm sure is a bit costlier, but don't fall for this Holiday Inn trap house.

Il n'y avait pas d'eau dans la chambre le soir ou je suis arrivee, et pas d'eau chaude les 2 jours qui ont suivi!!! La directrice de l'établissement était désagréable et a tres mal géré la situation. Une honte!

Location was being under construction. The boiler went out causing the hotel to run out of warm water. We took a freezing cold shower and in the middle of the unpleasant cold shower the water ran out. For what they offered the hotel was overpriced. The hotel only offered a 15% discount for the inconvenience. I would not return to this hotel.