Holiday Inn Express Warwick - Stratford-upon-Avon by IHG

Second time staying here and the hotel did not disappoint. It was my young daughter’s birthday and she wanted a hotel stay, the staff went out of their way to make her feel special (it was truly lovely the effort they made and my daughter was delighted!) . Thank you so much… the location is great, staff are fabulous and we really enjoyed the night. Thank you Holiday Inn

The staff here are lovey and location is in a great place. The rooms are looking tired and could really do with updating.

Good location to motorway if travelling distance staff very good. room had no noise and was clean but bed was uncomfortable lumpy. limited menu in restaurant for an evening meal good breakfast. fast food chain next door if you prefer.

Spent 1 night here whilst travelling between Liverpool and London, just 2 minutes from M40. First the positives - ideal position, room and bathroom were clean and warm, usual Holiday Inn breakfast which was good, v reasonable price at £59. The negatives - car park flooded with large potholes, we had to pay £5/night to park, lift broken, public areas and rooms have a very tired look. Reception said hotel due refit hence lift not being repaired. Overall, good position, reasonably priced but needs modernising

My wife and I have stayed at this Holiday Inn before, but this time was not a pleasant experience. Granted it is a budget priced hotel, but based on our stay this weekend, management seems to have decided that ‘budget’ equates to One Star. One staff member in the restaurant area told me that business in the area is growing and so I think that having a deteriorating building is short sighted. I need to add that the staff are uniformly pleasant, so no criticism of them at all. First issue is that the lift was out of service. Staff offered to carry our luggage but we were fine to carry it ourselves - even 80 year olds like to feel we can climb stairs without a problem! Two flights of stairs is not a problem the first time, or even the second, but it does become an issue for every little thing - like getting to our room after breakfast and finding the key didn’t work and having to go back downstairs because “the system was impatient” as the front desk clerk wryly explained. The lift has been broken for some time because I got a message as soon as I booked - and that was a week ago. If I was management, I would have prioritised the repair as Customer Service issue. The bedroom we were allocated needs help! We couldn’t run the room air conditioning because it rattled. For some reason there are no USB sockets or electrical points on one side of the bed. Surely management must know that everyone carries a phone which also serves as their clock and alarm and that these phones need to be plugged in at night to recharge - where we can see them. Very basic need but not present in this room. The bathroom was in dire condition. The barrel taps required real strength to turn on and were almost impossible to close. The sink drained very slowly and the drain is obviously plugged with hair. The black mould around the panels surrounding the shower might be a health hazard (I will upload photos if permitted.) The one positive was the toilet which flushed like Niagara Falls! (Although probably 5 times as much water as actually required if you’re being water conscious.) I’m sorry to have to be so negative about this property, but I think that next time I am in the area I will have to investigate alternatives, unless management decide to make some serious but basic adjustments.

The hotel was average, clean enough, and exactly what I would of expected due to price. However went to breakfast and omg how can it be so bad. I went down at 0745 and it looked like it had been out about 3 days. It looked stale, everyrhing was horrendous. The hash browns looked anemic, the bacon was dry, the sausages weren't event edible. To top it off they couldn't even provide an apple juice without it watered down. Very disappointed

staff member talking rude about sausages at breakfast, speaking about you within ear shot, having four police officers in your room because staff said white powder everywhere, having a cheese knife, snooping in your room when out, but it’s ok because they left tea and coffee but didn’t make the beds or bathroom, when confronted stated not trained in any of the above, police not impressed as staff stated police didn’t speak to them after, welfare check after 3 weeks for a 27 yr old, shame but it only takes a couple of apples to ruin the lot, but i must say there was two good female members of staff that were a blessing,

Attended a gig at castle in summer, no issues, good spacious room, safe, clean, tidy, good breakie and willing get veggie sausage, 30 min walk to castle

Goid rooms .but waiting around while they keep bringing breakfast items not good .no bacon .beans ran out egg ran out .Not enough tables .waiting around for 19 minutes to be seated

Stayed there for one nite, added bonus had, a bar. Breakfast was average, room facilities were excellent, good location.........................