Holiday Inn Express Pekin - Peoria Area by IHG

Friendly greeting on check in. Breakfast staff was nice and helpful.

Food was only lukewarm.

Comfortable stay with grandchildren. They love the pool! Great breakfast, too! Staff was very friendly and helpful.

NA

Very nice room, very clean

Elevator was not working. Breakfast was not good.

No juice at breakfast, Pool water was green and ice cold, ice machine broken on our floor

it was a good stay

Great Breakfast with a clean and comfortable room.

It was a little noisy at night, no fault of the hotels just noisy neighbors.

Our experience overall was great, however I was very disappointed in the indoor pool. The picture, in the website, if the pool is not what the pool at the hotel looked like at all. There was also a hot tub, in the picture, in the website. There was not a hot tub at this location. The pool water was freezing and green.

The cleanliness.

The room was set up wrong. The sink and towels are separate from the toilet and tub. And the TV can only be seen from the bed on the right due to a cabinet. The coffee was terrible.

They charged me $300 for the security deposit rather than the standard $75. Then didn’t release the hold on the deposit so I had to call, the gentleman apologized & said it was a mistake on their part & released the hold. Well then I was refunded $75. Not the $300 I paid. I called to ask & the manager said oh no we don’t do that. I said well apparently you do bc that’s what happened. She had 0 clue what she was talking about, & didn’t even attempt to look into it or help me, kept interrupting & speaking over me. Then another woman gets on the phone & tells me it’s because of my dog. Well the property is not pet friendly, my dog is a registered & verified service dog and they were aware of her when I checked in, even showed documentation which I am not obligated to do. Then she tried to tell me that my dog is not a service dog, then hung up on me, as did the manager. The unprofessionalism and overall incompetence is appalling, to say the least. Especially for what is supposed to be a renowned & prestigious hotel. Not only all of this horrendous behavior, but also in the room I stayed in it looked like someone pooped in the shower & stomped it down the drain. When I say I almost vomited, it was REPULSIVE. I went & bought bleach and poured a gallon of it down the drain. I couldn’t eat the rest of the night I was so sickened. This is what $600 for 2 nights will get you here folks. 0/10 do not recommend to anyone ever. Unless maybe they get new management.