Best Western Plus Spartanburg

The girl at the front desk was great Thursday and Sunday when we got there and left and the room was clean

I didn’t like how we asked the guy at the front desk 5 times that we needed more towels and he kept saying he was gonna bring them to us because no one cleaned our room Friday night leading into Saturday morning so I went down and asked again Friday night for towels and he was laying on the couch watching tv after telling us 30 mins before he was gonna bring us towels since they didn’t clean our room. He kept saying he was short staffed and the cleaning people left at 4pm. The whole 4th floor never got touched with cleaning

Breakfast was excellent

We arrived at this hotel just before 3am after a 10-hour drive for a soccer tournament—two women traveling with two young girls—only to find the property completely unstaffed. No front desk. No security. No explanation. For nearly an hour, we wandered the building calling out for anyone, unsure if something had gone seriously wrong. The situation felt genuinely unsafe. A car sat idling in the parking lot while we unloaded our belongings in the dark, and inside, we were left alone in a silent, empty hotel with no idea what was going on. At one point, a stranger insisted we take his room key and use his room—an offer that, regardless of intent, only added to how uncomfortable and vulnerable we felt. After multiple calls, we were finally told the truth: the night employee had quit, and no one was there to replace them. We were asked for patience and assured the hotel would “take care of us.” That “care” turned into nearly three hours waiting in the lobby before someone finally arrived. When we were eventually checked in, things didn’t improve. The hallways were visibly dirty, and our room was worse—brown splattered stains behind the toilet and overall unacceptable cleanliness. I was again assured by management that this would be made right and that someone would follow up with me directly regarding a refund. No one ever did. Instead, the hotel has chosen to offer only a partial discount for that first night—as if eventually getting into a dirty room at 6am somehow excuses the experience. It doesn’t. An unstaffed hotel in the middle of the night is not just inconvenient—it’s unsafe. Even the hotel acknowledged their failure in the moment, yet they’ve done nothing meaningful to take responsibility since. I’ve given this property every opportunity to resolve this reasonably. Instead, I’ve been ignored, redirected, and told to “go to corporate,” knowing full well that leads nowhere. Important to know: this property is independently owned, so corporate won’t help—you’re relying solely on local management, and they chose to ignore the problem. This was not just poor service. It was a complete breakdown of basic safety, accountability, and hospitality. No guest—especially families traveling with children—should ever have to go through this.

The beds and pillows were great.

The room is small, the shower wasn’t as clean as it should have been. The shower stall around the shower door was really dirty. No fan in the bathroom ceiling to help with steam.

Very clean in the front desk was very nice and pleasant

Love everything about the property

Nice and clean, friendly staff, fresh baked chocolate chip cookies, good internet, and many choices for breakfast.

The hotel was very clean. The room was very clean also. I would stay there again.