Best Western Plus Spartanburg

Everything, I mean Everything! I didnt eat breakfast but the kitchen area looked clean. The lobby was good also. The staff was nice and helpful. I had a nice stay to bad I had other activities that kept me away from the stay. Thank you.

I had to check out...

How clean it was, the room I stayed in, how quiet it was and the customer service.

The facility itself was very nice, the beds were very comfortable, the front desk staff was friendly.

The walls are extremely thin and I heard absolutely everything. People came into the room next to me at 3am and kept me up all night long. It sounded like they were in my room. I eventually moved rooms and I still didn’t sleep well due to really loud and unpleasant noises.

Breakfast was great! Room and common spaces were clean. Friendly staff.

Lighting in bathroom vanity area was very dim

Price!

Room was so dirty and very noisy

The front desk staff that evening was super nice. Both supervisor and other guy working

We like everything

ran away without trying breakfast so cannot comment. Location is terrible.

There is nothing to like about this particular hotel: 1) terrible location facing I-85 - windows do not block the noise from the highway. I had to wear headphones b/c the noise was overwhelming. Warning for potential customers - any odd-numbered room will face the highway: DO NOT take it! 2) they "greeted" me by saying that they did not have a room for me b/c I booked it through a third party and not on their site. I showed the reservation #. It took the receptionist ~ 30 min (during which the elevator broke) to agree to "find" me a room. 3) The elevator got fixed in a couple of hours. Meanwhile, I had to use the staircase to carry my stuff upstairs. That would be a daunting and dangerous task for a less fit person. 4) In the room, the TV remote had to be changed twice; besides, it was sticky to touch - was afraid to use it. Overall, I do not think it was just not my lucky day - problems with the hotel look more like a systemic issue. My family is a BW rewards member and we use Best Western when travelling. We had best vacation experiences using BW hotels in Dillsboro, NC, Orange, VA, Gettysburg, PA. I never dreamed that a BW hotel could be that poorly appointed/managed. This one gives the family of BW hotels a bad name!