Novotel Geelong

The location was very convenient and the staff were amazing!

The construction next door, but that can’t be helped!

The staff at breakfast were very friendly and helpful

My check in experience was the worst I had encountered. She was abrupt and reluctant to check us in. We were 12 minutes early to standard check in time. She told me that I could not proceed with check in until 3pm as our room was not ready, made us wait in foyer. She also wanted to wait to valet park our vehicle until I told her I had booked this during my pre checkin. Did not offer to take our bags so we could leave and come back or take my credit card or licence details. People beside us were offered all of these details, checking in at the same time with other staff that were much more accommodating. We would have understood if room was not ready, but to make us re line up to checkin at 3pm seemed unnecessary. When I gave feedback to the staff member about our frustration he brushed it off and said check in starts at 3pm. Were were notified of work being done at hotel after I booked room, and told work would begin between 8am and 5pm. Painting outside our room and work noise began at 7am.

Bay view

All good

It was clean it was, the staff was lovely. It was local and close to everything..

I found the cost of the property was a little bit expensive. I was hoping that it was gonna be a kitchenette my bad that I didn’t read it correctly.

Staff .view . Location

The carpet was filthy . Open half used milk in fridge.

Nothing

The room was very dirty and the carpet smelled bad. There were spiders everywhere. The buffet breakfast was disappointing and the staff were rude. When I made a complaint, no one responded or addressed my concerns. Overall, I was very unhappy with my experience.