Royal Berkshire

Good location, good parking. Quite a good breakfast offering, service a bit slow. Good number of EV chargers available.

Kitchen closed too early at 9.00pm, should be 10pm for hot food in the lounge. No facilities to move luggage easily, no trolley etc all needs to be man handled. No lift to upper floors. £22 per person for breakfast is overcharging and ‘one size fits all’ mentality. The room charge is highest in area, so that much extra for breakfast is too much. £12 for cereal buffet and charge more for buffet and then cooked food. Reception and staff attitude was poor, treating guests with disdain. Had something delivered with my name and room number, and they lost it, and then denied receiving it until I supplied photographic proof of delivery. Wasted an hour trying to find it tucked in a drawer somewhere. Asked about EV charging facilities and rates, got the answer “nothing to do with us”! NOT TRUE! The facilities are on your property for the use of guests, it is to do with you! Learn about it so you can provide a good level of service to guests! The whole reception and staff attitude is to avoid providing good service to guests and not get their hands dirty. Then, telling me that I can’t come into the hotel to collect my luggage as ‘someone else’ has taken over the hotel. Now 2nd rate customer, and when I did come to collect my luggage I was told to stand outside in the rain whilst they brought it out! Not told this when I booked or upon arrival. I don’t spent £275 per night to be treated like that! I’ve stayed here several times and the whole experience has gone down to 3star with no quality.

Great location. Comfortable and clean. Nice gardens.

All good for my one night stay.

The property is of a very high standard situated in lovely gardens. Although it feels out the way it’s only a few miles away from Ascot Racecourse which we needed for.

Limited dinner menu