Hilton Garden Inn Saratoga Springs

Shower soap dish wasnt clean - Leftoever soap want cleaned

We stay at a number of Hilton Garden Inns while traveling . Issues we experience at this one were no AC, and room was not cleaned despite requesting it be cleaned. We asked front desk to send someone up to check the AC and when we returned 8 hours later still not working .

It was a good stay. The mattress and pillows could use an update, but otherwise everything else was fine.

Very friendly and courteous staff. We wanted to eat dinner at the bar so not to drive anywhere, but they had no cook that evening. Also ran out of soap while in the shower. Should have been a full bottle ready prior to stay

The hotel is very conveniently located and on its face appears to be modern and clean. We did not have an unpleasant stay there, there were just some issues that need attending to. One thing that drove us nuts was a slow to almost clogged drain in the bathroom sink. The other issue we had is a very meagre breakfast and worse, they ran out of coffee and the young lady preparing it acted like she was doing us a favor, Then she presented as 2 cups of cold coffee. There was no apology. And the thermostat in our room did not work. So we either have to turn the air conditioning off or suffer with meat locker temperatures. The plant and hospitality attitude could be improved.

The staff at the front desk were very helpful.

Great location and service. 👍🏇🏇

Great location, comfortable and clan

Good location for our weekend itinerary