Hilton Alexandria Old Town

I like the location and its cleanliness.

The toilet didn’t flush properly and it was running throughout my stay. The restaurant was pricey.

During my stay, the Hilton property did not fulfill several fundamental front desk and guest service responsibilities. Guest services were inadequate, as check-in and issue resolution were not handled with professionalism or tact. Reservation and administrative processes were mishandled, resulting in billing and payment concerns. Staff failed to provide accurate information regarding hotel services and did not offer appropriate assistance or guidance. There was a noticeable lack of system proficiency and adherence to Hilton brand standards, including poor communication, cleanliness oversight, and failure to follow proper procedures. Additionally, coordination between front desk staff, management, and other departments was ineffective, contributing to an overall negative guest experience.

The convenience and proximity to the metro.

Poor service. Upon check-in, nobody assisted us with the bags to the room. Also, we were charged $225 deposit, but once check out was done the concierge said it was only $75.

This was my fourth stay at this hotel. The location remains excellent, and the on-site Starbucks continues to be a highlight. Unfortunately, the hotel I once knew and enjoyed has clearly lost its way. Check-in: The front desk staff appears to be significantly understaffed. One person was responsible for both in-person check-ins and phone calls, resulting in long waits whether you are calling the front desk or checking in at the desk. Even with mobile check-in and a digital key, guests are still required to visit the front desk, which defeats the purpose and adds to the congestion. Room conditions: While the room layout was familiar, the condition was noticeably deteriorated and cleanliness was unacceptable. Our initial room had a broken toilet, which we only discovered when attempting to use it, and it would not flush. We were reassigned to the neighboring room, which presented additional issues: linens with holes, visible blood stains on the tissue box, burn marks on the walls and lamps, stains throughout the couch, dusty furniture, and a moldy bathroom. Common areas: The public spaces are also in poor condition, with ripped carpeting, damaged wallpaper, and elevators in need of a thorough cleaning. Furniture throughout the hotel feels dated, and there is a noticeable lack of USB charging outlets. Overall, this property is in need of a full overhaul. In the meantime, improved training for housekeeping and immediate replacement of broken or damaged items—such as the missing dresser door—are essential. This is a Hilton property, not a budget motel, and it should meet the standards associated with the brand.

Location on King Street, Hotel lobby has a Starbucks that opens at 6am, and rooms were clean. You can park on the street in the evenings Saturday and all day Sunday

Room didn’t have USB charging ports

Clean and people friendly

I don’t understand what happened behind the scenes with my booking, why it dis not synchronize with booking.com

My experience with the staff, both over the phone and in person, was disappointing. I encountered a rude parking attendant, unhelpful front desk staff, and a manager whose dismissive attitude made resolving issues difficult. On top of that, my card was charged three times, totaling more than double the room rate, and I had to speak with three different people to get an explanation. While the location is excellent, the service issues were significant enough that I will not be returning. Many other options will hopefully offer a better overall experience.

We checked with my wife into the hotel on October 29th. Our first room, room 326, had torn and dirty bedding. The room smelled of cigarette smoke, and we didn't use A/C because also the smell was coming from opening the A/C. Around 10 PM on Friday night, October 31st, when we took shower, my wife and we had to bathe in a pool of dirty water because the tub drain was completely clogged. When we called the technician, he explained that we had to vacate the room and that the tub could not be repaired. Instead of apologizing, the receptionist gave us a new room, acting as if she were overpaying. At midnight, we had to pack all our luggage and move back to the new room, room 544. Because the tub was also clogged also in the new room no.544, We had to shower in a pool of dirty water for three more nights. I didn't call the technician because I was fed up with this hotel and its inadequacies. On the day I checked out Monday 3th Nov, I conveyed all my concerns and complaints to the assistant manager, Adam. I explained that I had paid the hotel in full and that they had provided absolutely imperfect service in return. Although he promised to get back to me at 5:00 PM that same day, he absolutely did not. Our moral damages were not compensated in any way. I chose this hotel because I trust the Hilton brand. I definitely do not think it deserves the Hilton brand. Assistant manager Adam has photos of the bathtubs in both rooms, filled with dirty water, on his WhatsApp. He didn't even respond as promised. We paid in full for a 6-night stay for a perfectly clean and functional room, but in return, we had to stay in a dirty, broken-down room.