Hilton Alexandria Old Town

The parking, the clean comfortable rooms.

Only a trash can in the bathroom and the outlets on the lamps were very loose. CPAP cord kept falling out.

I loved the rooms and the location. The check-in staff was friendly and very helpful when we reported an issue with our room. The check-in process, parking deck was a little confusing at first, but overall fine.

I was very disappointed in the price of the breakfast. We would've very much liked to have breakfast at the hotel, but $25 per person is kind of ridiculous when there is a diner right next door.

Unacceptable experience at Hilton Alexandria–Old Town. The first room was dusty with a peeling toilet seat, visible mold in the bathroom, and a loose shower fixture. I was moved, only to encounter more problems including no heat, a broken in-room phone, and a visibly dirty HVAC filter. These issues disrupted my schedule and raised serious cleanliness concerns. Management failed to take responsibility or resolve the situation. Even though I checked out the same day due to these conditions, I was still charged for two nights and denied a refund. This is far below Hilton standards and completely unacceptable. Please think twice before you book!! Even if something is wrong with your room, they will not give you a refund.

This hotel is very conveniently located across the street from the Metro and Amtrak stations. Rooms are spacious and comfortable. They have a nice breakfast buffet, improved since my stay here last year. I have two complaints. I was not recognized as a Hilton Honors silver member and had to ask for my two bottles of water. I requested a replacement Smartrip card be sent to me in care of the hotel. It was mailed by Metro five days before my arrival, yet I never received it.

When we got to our room, the hallway and the room had a strong urine smell. I asked to be moved to a different room and the staff moved us without question. The next room was clean and didn't have a smell. Our first room was on the unsecured second floor. The other floors you need a room key to access the floor. The second room was on the fourth floor and was in much better shape. The staff came through for us and took care of us.

Since we were staying seven nights, we upgraded (at a cost) to a corner room (Room 544). It was spacious, quiet, and had a nice view. But not once did we have a hot shower. We reported it three times and were told "engineering would have a look at it." It never got better nor did anyone report back to us. The desk said changing to a similar room would be difficult as "we are very busy this week." So we sucked it up. I took very quick showers in a mix of tepid and cold water, and my wife just splashed tepid water on herself. (By the way, we talked to another guest on the 5th floor who had the same issue.) Also, housekeeping missed servicing our room twice and the room clock was never changed to the correct time (which, for whatever reason, can only be done by the hotel). It's sad, because it's a good location, the food was good, and the lobby Starbucks is convenient, but the hotel clearly has infrastructure issues. Though we'll be returning to Alexandria this year, I doubt we will consider this property or the other Hilton properties nearby. As a longtime Honors member, I expected more: an apology, a discount, some points, something. But I've heard nothing and do not expect to.

I stayed here one night before departing from National airport. Though there are closer hotels in Crystal City, I think this place makes more sense in certain circumstances. It is literally a block from the Alexandria Amtrak station and the adjacent Metro station. It is a quick 10-ish min Metro ride to Regan National. So if you are coming in on Amtrak this makes more sense since it saves you a longer walk from Crystal City and/or a second metro ride from there. The front staff were excellent on both check in and check out. And they were able to handle my paying with multiple Amex cards to use up my Hilton credits. There are a few dining places near by and all in all for the price was a great stay. As a Diamond I was upgrade to a high level floor. I didn't take breakfast so no comment on that.

Location

Had some bugs in bathroom