Hilton Garden Inn Minneapolis/Eden Prairie

Everything was great until i had to pay for breakfest

Great front desk experience upon checkin, super clean and comfortable room. Only minus was the pillows which we didn’t find comfortable at all, but that’s personal preference. Overall great stay.

The location was convenient to the place we had to be for wedding. There was a store just down the hill with snacks drinks etc…The acting manager in the am after checkin gave us couple of coupons for breakfast and couple of drinks because of our terrible check in which was nice. But that lady from check in is not Hilton employee material in my opinion.

We went to hotel to check in pulled in front of entrance doors before we could get out of car my significant other had to pull up and turn around as someone came up drive to hotel and nearly crashed into the backend of our rental. She went running inside like she was on fire. 2 family members were outside and saw the entire thing. They also thought she was going to hit us. We go in to check in family is arriving and greeting one another so it is getting noisy. The lady leaves from behind the desk while checking us in to scream at our family to be quiet she is checking in guests. We let her know it was ok they weren’t too loud and it was not bothering us. We just wanted the key to room to put our stuff in and relax after a long day of travel. The lady leans over her computer towards my significant other and tells him she don’t need his smartass remarks so I in turn stepped in front of my boyfriend and told her we didn’t need hers either we just wanted to get checked in to our room. She said she would cancel the room. I said then I’d like to talk to a manager because the family’s said we have like 30 rooms here for the wedding are you going to cancel them all. That’s when I asked her name which she refused to give me told me she didn’t have to. Told me a manager was not there as this was around 11pm. I told her to get someone else to check us in and to let manager know I needed to see them first thing. After our flight was and hour and half late, first rooms we had booked were terrible so we scrambled and booked the Hilton Garden Inn last minute, rental car was messed up because of how late we landed, the finally get to hotel and have to deal with this woman. She was absolutely terrible rude and inconsiderate and should not be a Hilton employee in my opinion. I have stayed with Hilton many times for work and leisure and this was my first truly horrible check in experience with them.

Cost

Amazing rooms and great service! We did have an issue with opening the room door after using the key card. 5 trips to the lobby to get help. No one could get the door open. Finally the manager found a way to help.

It was wonderful. My daughters enjoyed the pool. I enjoyed that the pool area wasn’t overly warm but also that the pool didn’t feel like ice. It was great! The staff were wonderful as well. Everyone was helpful when needed and pleasant to interact with.