Shutters Hotel

Nothing

They refused to give us a room when we had confirmation number and payed booking .com

I did not like much. The room was clean. The bed had a crater in the middle. We requested room service daily upon check-in. On the third day we slept in and did not get out of the room until about noon. The housekeeping staff were working down the hallway, I approached them and apologized that we were not out sooner. The response I received was vague and dismissive. When we returned a few hours later I informed the Manager (?) that our room had not been serviced. She stated the housekeeping staff were gone for the day and offered towels.

The keys system was horrible. We had to return to the desk 3 times to have new keycards made. On the final trip the desk clerk made a new keycard and accompanied us to the pool area. Her key did not open the door either, She eventually knocked on the door and had other guests get out of the hot tub and open the door for us. Several other guests stated they experienced the same issue on multiple days. An older lady, who I assumed was the manager, was grumpy and nasty. The breakfast SUCKED! Scored scambled eggs that were cold. The bacon good. We were told the waffle machine was out of order. The 4 slice toaster was missing a moulding from the top, exposing a rusty nasty crumb filled crevice. We will NEVER return to Shudders. I travel often and have NEVER been as displeased with a hotel. I usually utilze Hilton Honors. We choose Shudders because it was the only hotel that had a hot tub on the search webpage.

Very convenient very clean great swimming pool. Staff was excellent and quiet.