Hilton Niagara Falls/ Fallsview Hotel and Suites

We stayed in a premium king suite with a beautiful view of both USA and Canadian Falls. The food in all the restaurants was very good but on the pricey side. The staff was very friendly and polite.

Vanity was a bit small, and our TV remote was replaced by the staff promptly, but it did not help the extreme delay when changing channels or services.

Absolutely wonderful! The room was spacious, with a magnificent view of the falls. The bathroom had a shower and a whirlpool! The whirlpool was absolutely divine and relaxing. The beds were super soft and comfortable and I’d love to stay here again!

Location, decor, comfort, cleanliness, accommodating to families with young children

No pizza at snack bar as displayed and the family/bigger pool was closed. Definitely not enough pool space for this many guests.

Breakfast not included disappointed

Breakfast

Location was central to all the tourist attractions . Walking distance to the Falls.

Location

The staff and cleanliness, maintenance. The bed frame header was cracked

Muy bien, muy buen servicio

Location and staff

Rooms were dated and house keeping was late in the day after you got back from your daily activities

I booked this hotel on Expedia, for a supposedly “luxury” hotel, you should be VERY aware that not all of the hotel is luxury. When you walk into the lobby, you get the luxury experience, but if you get stuck in a room in the north tower up to the 13th floor, you get a 1970s grimy dive room. Our 2-bedroom suite, was a not really 2 bedrooms. It was a bed in the front, a bathroom (with a WINDOW) & sink/refrigerator hall, then another bed with sofa bad & coffee table. The whole room felt grimy, there was a dead bug in one of the framed pictures, and the shower seemed gross enough that my partner who will not go a day without showering, refused to use it. Then, the service was also lacking. I asked for a blanket for the sofa bed which had only a flat sheet around the mattress, and it took 2 calls and nearly an hour when I wanted to be asleep to get it. Upon giving the hotel feedback when they texted me after the stay, the only responses were “Some rooms haven’t been updated” and “Do you still need a blanket?” If you haven’t updated some rooms, you should have pictures of those rooms and price them accordingly because they are not the same value as renovated luxury rooms!