Hampton Inn & Suites Charlotte Arrowood Rd

Very good experience overall!

Very good selections. Exception taste

Location was hard to locate even with GPS.

I liked the location.

I didn’t like the fact that our room was not ready at the time of check in and we had to wait almost an hour after 3pm to actually check in the room due to issues with housekeeping.

Perfect for a short getaway — clean, quiet, and excellent service.

Arrived on Saturday afternoon for an event only to find our room not ready at the check-in time, but also to find the lobby crowded with 10 other families l waiting for their rooms to be ready as well. No updates from hotel management and no apologies for waiting from 30 minutes to over an hour for a room to become ready. Would not recommend this hotel or any other properties owed by Maya Hotels.

Clean friendly staff

The host at front desk was exceptional at helping me. And the fact that it was last minute but a great choice

Nothing

The hot water in the shower and the location.

Not a large selection for the breakfast. I asked an employee on Sunday morning was their any meat offered on the counter her response was there was meat in the gravy. The young who checked me out was very confrontational whwn she advised I needed to pay the taxes at checkout. She even threatened to debarred me from all Hilton locations. I explained I already pay $141.00 an hour out and at check in an additional $284.00 when I thought the $325 and change already had the taxes included. This was my first experience using booking and it was not good.

Clean, comfortable rooms. Nice accommodations, friendly staff.

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