Hampton Inn Carbondale

Familiar surroundings and very friendly staff

The parking lots lights could not be blocked out by the curtains.

I stayed at this hotel for work, and unfortunately, my experience was disappointing: Bugs in the Bathroom: A major hygiene issue. Water Issues: Took 3–5 minutes to get hot water; I ended up taking a lukewarm shower the first night. Beeping Noise: Persistent noise (like a smoke alarm with a dead battery) disrupted my sleep several times. It turned out to be the dryer beeping. Fire Safety Concerns: Black tape covered what appeared to be fire safety devices—concerning and likely a violation. Sewage Smell: A strong odor on the other side of the building was nauseating—clearly more than a minor issue. After checkout, I had to retrieve a forgotten charger. The front desk staff assured me it wasn’t a problem, but later, management charged me for an additional night. Despite contacting Hilton and the Carbondale location, I’ve been ignored or dismissed. I also had the Fox News treatment someone else experienced on here. I wanted to watch espn, no one was watching tv, and the staff lady came in and turned it to Fox News, cranked it up, and took the remote. So that’s an unpleasant way to enjoy breakfast. Not all of us are into that propaganda stuff. 😉 I almost never write reviews—even when I have bad experiences—so the fact I’m writing this should tell you something. It’s a shame because I’ll be traveling here often for work, but they traded one quick score (the extra night charge because I returned for my charger) for what could have been 15+ stays a year. Not a smart way to do business, and it shows they don’t prioritize customers. In conclusion: I won’t stay here again and recommend you look elsewhere. Between the bugs, safety concerns, noise, and shady practices, this place reflects poorly on the Hampton brand. Lesson learned.

Honestly everything about the stay was great except for the overflow of children running around being undisciplined.Check in was easy and Amanda was wonderful,room was clean and perfect for an overnight stay🙏

Hit tub didnt work but all else was good.

Room 101 should never be sold. There was methane gas coming through the pipes. We woke up and had to be moved in the middle of the night. It’s a known issue and they continue to sell this room

Breakfast was less than impressive

The entire hotel was filled with a sewer odor. Our room was awful. We wouldn’t have stayed except we got in late and had to leave early. Our room was clean. The bed was only moderately comfortable. We didn’t even stay for coffee the next day as it continued to smell.

I checked to see if they had vacancy at 3:00pm on 1/6/25 and was informed they had rooms available. I made a reservation at 3:40pm and received a confirmation number. I left my residence at 5:30pm and arrived at 8:30pm to a hotel clerk who was less than helpful and stated my reservation was canceled by the booking agency. Contacted the booking agency who stated that the hotel canceled the reservation due to a power outage as I am standing there in a hotel lobby with the lights on. A bunch of finger pointing then proceeded with me not having a place to stay and with a hotel clerk that was less than helpful by not even checking other hotels around. I have stayed at this hotel 3 weeks out of the year for the last 13 years and this is the worst experience I have ever had. Lodger beware, even with a reservation confirmed you may not have a room when you arrive and do not expect courteous service from the staff.

It was not clean