Hampton Inn Carbondale

Bathroom was never cleaned. Toilet paper left on the sides of the bathtub!!

Nothing

Edit: After weeks of constant pressuring over email, they have provided an invoice for the refund. I still don’t see the money in my account, however, and I still do not feel I was appropriately compensated for the abusive behavior of the manager. My review will remain unchanged. Original review: They’ve stolen my money and won’t refund it. I arranged to stay Feb 6-10, but halfway through my stay I changed my stay to Feb 6-9. The hotel staff and Booking both agreed to this and I have email confirmation. I checked out on Feb 9, but they claimed I checked out on the 10th and charged me for one extra day. Not only that, but they charged my Japanese credit card rather than the one I provided at check-in, resulting in foreign currency conversion fees with my bank in Japan. When I called the manager Brenda to ask what was going on, she was immediately belligerent and took no responsibility. Although I was calm and polite, she wouldn’t let me get a word in. When I asked her to stop shouting at me and be respectful, she yelled at me even more and then hung up on me mid-sentence. I have since spoken to Operations Manager Hope Allen and VP of Operations Jeremy Fatouros over email. It took nearly two weeks for them to confirm their mistake, and they put so much of a burden on me to provide proof because they apparently don’t keep accurate records. After finally confirming their mistake, Hope offered a refund of $140 (one night’s stay) and 1,000 useless Hilton rewards points. Even with this refund, I am paying more than the initial agreed price due to foreign currency conversion fees. I accepted the refund but refused the rewards points because I would never use them. I then asked for proof of a refund. That was days ago. I still have not seen any proof that the money was refunded into my account. I have received no formal apology for the manager’s behavior or any sort of reassurance that it wouldn’t happen again.

Not impressed.

The same awful hotel that I stayed at previously. Priced like a 3-star hotel with quality and amenities of a 1-star hotel. Have only stayed 2 nights and will never stay again. This property gives Hilton a bad name. When are the problems that are listed in the reviews going to be addressed?

Where it was located

The whole place stunk and the sink was backed up. Nothing drained and the room was dirty. The hot tub was also filthy

We stayed for two nights, our room never got cleaned, the trash was never touched and was overflowing, we didn’t have any towels we had to call down and ask for towels. The breakfast was TERRIBLE and the workers were very rude. We woke up to our window leaking water from the rain/ snow. The rooms are good size but that’s the only plus.