Hampton Inn Carbondale

Staff was very welcoming and accommodating. The breakfast was a bit disappointing. We went down with 2 hours to spare and there wasn't much left. Staff were walking around, but never refilled anything. We ended up eating somewhere else. The hot full breakfast was one of the main reasons we chose this hotel. Otherwise a great place to stay!!

Filthy!!

Didn’t have our room ready until 8:30

To start off the front desk staff that checked me in had no personality. They were very cut and dry. I booked my reservation a year in advance and had called and requested my room to have a let out couch. When I asked was the room that he assigned had a let out couch he told me he didn’t know. There is no way you work to check people in that you don’t know what each room has or should be able to find out right away. He told me if the room doesn’t have a let out couch I should call the front desk and they will find me one. Of course the room didn’t have one and when I called the front desk new staff stated they couldn’t get me a room with a let out couch. After again explaining I made this request a year ago the new staff stated they could offer a roll away bed but it would take them 2 hours. It was 4:00pm when I was told this. After 2 hours I was told that they had to wash the covers for the roll away. At 7:00pm the roll away was brought to the room and we were told they were washing the sheets for it. It was 10:30pm before the sheets were delivered and that was because I called and asked for them. I was also charged an extra $35 a day for incidentals that no one bothered to explain. The policy was only explained once I questioned it after receiving the charge on my debit card. I didn’t receive the hospitality I should have received. My stay was from Thursday, May 8th -Sunday, May 11th. Which was over $600 dollars and never felt a friendly or generous reception.

Employees were nice, poor management because the hotel overbooked and they ran out of key cards for the rooms. The air condition made strange noises when coming on and off as if a door was opening and closing. No ice on the second or third floor in the ice machine. Other than that, it was an OK stay but it wasn’t worth what I paid. I was very disappointed.

The first room we were given smelled like a dog. We were moved to another room where the carpeting was tile squares - flat and uncomfortable. The bathtub was not flat and when taking a shower, it was hard to stand without almost falling over. The breakfast was weak. A lot of staff just standing around. The halls smelled like sewer. This hotel is definitely not up to the standards of a Hilton hotel. We checked out on April 29th and I have never received a receipt for my stay. I would never tell anyone to stay at that hotel.l

Friendly, helpful staff

Arrived at the hotel after checking in on line. We had reserved a king room with a walk in shower since my husband had a stroke and it is difficult for him to shower in a tub. The clerk seemed confused by our reservation and asked if I had just reserved the room which I let him know had been reserved at least 2 weeks ago. He seemed unsure if he could find us a room. I was ok with being reassigned a queen room but really needed a walk in shower. He thought he found a unit and left the desk to make sure the room to make sure it was a walk in shower only to return telling me there were people already in the room but they hadn’t checked in. Ultimately, we accepted a queen room with a regular tub shower. I approached the manager the next day really looking for some service recovery but, after speaking with him, he never followed up with me despite telling me he would. I am a diamond member for life and clearly Hilton loyalty has no import with this organization. The room we were given had flying bugs in it so needless to stay, we are done with this hotel.

nice facility and location, liked the evening scones

Food on the breakfast buffet was really cheap.

Disappointing. There was hair in the bathtub at check in. Staff behind front desk was not welcoming. Got the sense nobody wanted to be there.