Hampton Inn & Suites Greenville/Spartanburg I-85, SC

Clean

Breakfast could be better

Overall it was an average hotel. However I left a small electronic item at the hotel and when I called about it, they said if I mailed them a box and a shipping label they would return it. When I asked if they could just bill me they said no. This is unlike other hotels that will return lost items. Just don't leave anything there and try and get in and out before the traffic builds as there is a lot of construction nearby and its been going on for over 2 years.

Enjoyed the trip

Rude breakfast attendent,leaking shower head,hazard on wall,loud guests,questioned me about room availability then turned out not room that was promised.asked for refund like I was told on Monday by home2suite rep after complaining still no refund.Disgraceful.Dont care about customers

My family and I stayed at this hotel for two nights over Labor Day weekend. The room itself wasn’t terrible but could have used some minor repairs and upkeep - the toilet would run every so often and the toilet seat was loose. The real problem arose when we went to leave. When I went out to get my car I found my car window was smashed and some items and a small amount of cash was missing. Broken glass was all over my kids’ car seats, the back seat, and floor. I suppose the only good thing was that I didn’t leave anything of significant value in my vehicle. The hotel staff were not very helpful or sympathetic, the manager briefly told me he would check the cameras but disappeared shortly after and I didn’t see him again. The employee at the front desk treated us rudely and acted as if this was our fault for having a nice car. They don’t have many cameras in the parking lot and I later found out from the police that there wasn’t any camera covering the spot I was parked. After having the police respond and collect fingerprints, I requested to speak to the manager before I left and was told he would follow up with me. That was two weeks ago and I have not heard anything back. I realize that it is not directly the hotel’s fault that this happened nor are they responsible for fixing the damages, but the least they could have done is offered to provide supplies to clean up the broken glass all over my kids’ car seats, offer an additional night, or discount because of this unfortunate event. My wife was very distraught and had to walk the kids to a Starbucks nearby while I cleaned up the glass with the help of some relatives in the area. Next time we travel to this area we will be staying at a different hotel or Airbnb. Customer service this poor says a lot about a business, and I would caution anyone else with a “nice” car or traveling with a family to steer clear of this hotel.

Nice convenient area to highway

Clean, comfortable, and quiet are three good things to have in a hotel. This is true here. The bed was good, staff was kind, the breakfast was a plus. I would have liked to find a closet to hang my clothes to allow the wrinkles to fall out, but there was not one. the folks were kind and the price was fair. Getting to the main entrances is a bit of a drive around, but the place is worth trying.

All was fine

I really enjoyed my stay at the Hampton Inn in Duncan. I really wanted to go get me some me time and it was well deserved. Jayden was very helpful and was an excellent young lady to deal with, she is an asset to the company by the way!