Hampton Inn & Suites Houston-Cypress Station

The staff was very helpful and polite.

Walk in

The suite came with accessories

The breakfast was good and the location was good everything was good friendly staff and very patient

I booked a suite for my granddaughter’s slumber party. I must say our entire experience was simply amazing. The booking process was super easy and fast. I arrived slightly early to ask if it would be possible to check in to decorate the suite. Upon arrival, I was greeted with a genuine warm smile by Kevin. He went above and beyond the call of duty to accommodate my family and I. He gave us a tour of the hotel as this was our first stay there. The hotel was spotless. The entire staff was friendly and helpful. We will most definitely recommend this establishment to everyone.

Fantastic hospitality and an unforgettable guest experience! Kevin at the front desk is absolutely fantastic and truly one of the best in the world when it comes to hospitality and guest service. His professionalism, kindness, confidence, and down-to-earth personality made our stay exceptional from the moment we arrived. During our conversation, Kevin shared that his wealth of international experience from Dubai and England, especially working in the top airline industry, helped shape his outstanding hospitality skills, attitude, and professionalism. It clearly shows in the way he interacts with guests and handles every situation with positivity and class. Kevin should honestly be a role model for Hilton hotels worldwide. His customer service skills are beyond exceptional, and I genuinely believe Hilton would recruit him immediately without even calling him for an interview. Employees with this level of passion, experience, and dedication are extremely rare in today’s hospitality industry. I work as a Director, and I would gladly try to steal your employee Kevin because of his incredible hospitality attitude and the way he genuinely cares for guests. From the thoughtful gift bag to the warm welcome and positive interaction throughout our stay, he consistently went above and beyond expectations. Kevin deserves to be a trainer and mentor for future hospitality professionals rather than remaining only at the front desk. He has the leadership qualities, communication skills, and real-world international experience needed to inspire teams across Hilton properties worldwide. We had a wonderful interaction, felt truly valued as guests, and will absolutely love to come back again. Thank you for such an amazing experience and for having such an outstanding team member representing your hotel