Hampton Inn & Suites Houston-Cypress Station

Our room was infested with fleas and smelled like mildew! I had a couple of bites, but there were literally about a dozen that landed on me, my wife and daughter within about 5 minutes of entering the room followed by literally running out with all of our stuff to book a new hotel where we had a great stay. Sadly, it was our only day to enjoy vacation time during our daughter's spring break.

My sister was giving the key to decorate at 12 or 2 pm thought someone checked her in and she dos too because he gave her the key When i arrived a few hours later there wasn't anyone at the desk so I could check in but my sister told me she already had the key she meet me at my room we entered there was dirty dishes in the sink and trash under the edge of the couch I went downstairs to let someone know about the room i had to wait again and the guy finally walked up i let him Know what was going on he said he couldn't do anything about it because I wasn't checked in i said wow how is that if you gave out my key so that was that

The indoor poor and walk in shower.

Nothing really. Was nice.

The breakfast was ok and it really helps with not having to spend money...

The staff was great.

There was a roach in our room.

Kevin at the front desk went above and beyond for me. I showed up at 11am very sick and he arranged for me check in early instead of waiting until 3:00. He gave me water and even called to check on me later in the day. Breakfast was really good and my room was clean. I would stay here again.

I waited in the lobby almost 20 min for someone to check me in, no one was in the front desk