Angel Hotel

My partner and I recently visited The Angle to enquire about hosting our afternoon post-wedding meal there. We were warmly welcomed and shown around by a younger member of staff who was enthusiastic, professional, and extremely helpful. We were both very impressed—so much so that we decided to proceed with a booking. Unfortunately, once we were handed over to the manager, the experience deteriorated significantly. Her manner was rude, abrupt, and unprofessional. Despite this, we chose to continue with the booking and paid a substantial deposit. Only after the deposit had been taken were we informed that we would be restricted to a reduced menu. The menu presented to us was not what had originally attracted us to the venue, nor what had been available at the time of our visit. When we raised our concerns, the manager remained dismissive and inflexible, offering little in the way of explanation or resolution. She eventually offered a refund in a curt and disengaged manner. Two weeks later, we are still waiting for that refund. What began as a very positive and promising experience has been overshadowed by unprofessional conduct and poor customer service at management level. It is deeply disappointing that what should have been an exciting and special arrangement for our wedding has been handled in such a discourteous and unsatisfactory way.

We have been to the Angel before, it is convenient for concerts at the Apex theatre. We stayed in an Ivy room, which has been nicely redecorated since our last stay. We decided to eat out as the menu seemed to be pretty much unchanged and i can get fish and chips etc anywhere. We did have 2 large glasses of Chardonnay before our theatre concert, £28…….was very average at best. For those wanting a quiet hotel, the Angel both times has been very busy and can be noisy. For us it is very convenient, nice staff, excellent breakfast. We have booked for October.

A wonderful evening…..everything from checking in, drinks, food, atmosphere, prices, top notch!!!! Exceptional service

Overall, we had a lovely stay at The Angel. Our room was beautiful — we stayed in Room 118 and absolutely loved the freestanding bath. Every staff member we encountered, from check-in to the bar, was friendly, welcoming, and very helpful. There were just two negatives for us. Unfortunately, the noise overnight was quite disruptive. From around 11:30pm until 4am we could hear loud bangs, people shouting or singing (possibly intoxicated), and what sounded like early-morning deliveries. For a room costing £400+ for one night, this was disappointing and made for a less restful sleep. Breakfast was delicious and well cooked, but the portion size felt quite small for the price — one sausage, one egg, and no beans — which looked a little underwhelming, despite tasting lovely. Overall, we would return, but would hope for a quieter room next time.

A friend recommended the early supper menu at the Angle Hotel so we booked a table. First in the restaurant and seated at a table next to a window 😀 Good service./food and surroundings within a fixed price 💫 Just one suggestion ..the desert could be better. Thank you

I don't normally do reviews for afternoon tea, but as this one was £70 per couple, I did want to say that it was a tad disappointing. The setting is perfect, cosy setting with a fire in the grate, and comfortable seating. The ambience is what we came for and we were not disappointed. The food was okay, but there was nothing that impressed us enough to want to return. The 12.5 percent service charge, which was added without the option to decline, was excessive. A lovely day out, but at the same time disappointing.

A lovely setting and excellent staff We enjoyed our meal but wished we had been warned there was a very large noisy party of diners there at the same time so we could not chat easily and the service was slow . It was a a special evening out to celebrate some good news do we could have come another night

Lovely hotel. Immaculately clean room. Would have preference a walk in shower. Food great.

Excellent afternoon tea, really great service. Friendly staff , quick and attentive. Unlimited tea or coffee, smoked salmon sandwich, ham and mustard sandwich and egg sandwich. 4 scones, 2 fruit and 2 plain. Plenty of clotted cream and jam. Oh then mini cakes, don't worry you can ask for a box to take whatever is leftover, away. Great experience, I would recommend and go back.

My husband booked afternoon tea for my birthday with our little boy today. The staff were so lovely and amazing even though our little one running around causing mayhem. I apologise to anyone who was trying to relax when we were there. Went to baby changing room and fresh white towels laid across changing table so lovely. The extra touches made it so special, lovely card, delicious brownie saying happy birthday. I have had a lot of afternoon teas, even at the Ritz and this most delicious I have had. Thank you for your non judgmental staff, who smiled and was so accommodating, couldn’t do enough made my birthday a special one. Will definitely be back x