Comfort Inn & Suites North East

The location was easy to get to

It was filthy. When I arrived I was in one room which had cigarette burns in the sheets and smelled I was relocated to a different room which there were hairs in the bed,mold on the ceiling in the bathroom along the shower and there was garbage left behind under the counter

Staff was relatively nice

When we got there. The 1 key card they gave me didnt even work. There was also a pile of lotion left on the sink counter. A few strands of hair in the shower. The door jam to stop the door from being opened was broken. The floors were also dirty. The ice bucket was dirty. And the toilet paper holder was falling out of the wall.

Not a nice experience. Also still waiting on my invoice.

Extremely good deal for the money very well done

The bed was comfortable and the bathroom was clean

When we checked in, he asked for our "pay card". I've never heard this term and when I asked what he meant, he said pay card, pay card, what you pay with! I asked why since we paid in full when booking the room. He said it was for incidentals. I assumed he was taking the card number to have on file. He asked me to sign the pad and I asked what I was signing for and he said I was agreeing to their policies. He charged an add'l $200 at check in for any damages....they did not put our card on file, they actually took $200 from our account without telling us. I noticed the charge the next morning and spoke with the manager and she voided it. She said they have so many people that leave damages and steal towels. We told her we didn't appreciate having funds taken from our account for damages before we even got checked in. The back door was duct taped so that it would not lock. I didn't feel real safe as anyone could just walk into the hotel at anytime. Both sinks were clogged and drained extremely slow. They will provide house keeping every 3rd day. If you need clean towels you have to call the front desk...the phone does not work. Also the ice machine was out of service and was shrink wrapped.

Close to family

Musty smell in elevators and hallways