Aviator Suites Hotel Juneau Airport by Aspen Hotels

Did not eat breakfast but coffee was hot. The staff was very friendly and helpful.

no issues.

Bed was not good under full of dirt on floor and got bedbugs on my bed in the morning. I reported to staff nothing came from it still waiting to hear from them.

Close to the airport

1. I was not told that they accept dogs. Some middle of the night I had allergy attack and almost went to emergency room. 2. The bed was so uncomfortable. I felt springs poking into my back. 3. It’s advertised as extended stay fully stocked with dishes yet there was not one dish, not even a coffee maker in our unit. 3. You need your door key to enter the building yet the lock did not properly work and staff could care less was not friendly. 4. The refrigerator was so old. It sounded like a car engine running. I had to unplug in the middle of the night because it was keeping us up. 5. We want to take a bath in the evening and we run out of hot water halfway filling up the tub.

I arrived late on the first day after a long journey. I just wanted to rest. When I opened the sheet, I found hair inside. I thought, this is an incident. I picked up the hair and put it in the garbage can. I went into the bathroom, again, there is some hair in the tub. I was really disappointed to pay for my stay for the bad property. I felt like I was being taken advantage of. It was mentioned on the site that breakfast is included, which is why I chose this hotel, but it was coffee and lu muffin, sometimes there isn't even coffee. Another rather unpleasant point is the smell in the room, the smell of the old room carpet, the damaged bathroom door downstairs. It doesn't feel like I'm getting my money's worth. Finally, I stayed 6 days and during that time, the sheets were not changed. I have nothing but negative feelings and disappointment.

The hotel staff were very nice whenever we needed anything. Beds are not great. The mattress has a bug/allergen cover on it (yes we checked). Room has a kitchen but you will need to ask front desk for all pots, pans, coffee pot etc as they are not left in room. Room decor is old and worn. Breakfast is coffee, instant oatmeal or a cheap tiny muffin. It is located directly across from the airport, surprisingly you do not get a lot of flight noise at night. During the day it's mostly helicopter noise. Hotel is pet friendly. There is no pool as advertised, the pool been closed for a long time. The laundry room and exercise room were clean and in working order. We were here for one week, they do not clean or restock your room (2 week schedule) but will let you borrow the vacuume and exchange linens for clean ones. We were here at the beginning of tourist season 06/18 to 06/25 it was not crowded, away from downtown noise and crowds. This is not for luxury, it was a place to wash off the hiking/fishing dirt and sleep.

Loved how close it was to the airport.

No hot water… and that sucked big time.

Close to the airport

Beds were uncomfortable, towels in the bathroom were dirty, overall not the expected quality for the price.

Limited

More breakfast.