voco St James Hotel by IHG

Le lit est incroyablement confortable, le choix des oreillers, les produits de douche très agréables.

La machine à café en chambre n'est pas du tout à la hauteur de l'hôtel, le sèche-cheveux manquant dans la chambre, la piscine n'en est pas une (tout petit bassin, trop froid) et est se situe dans une minuscule cour humide et à l'ombre.

Nothing.

Horrible. Cold food. No butter on cold toast. No Jelly. No eggs the first day. No fruit the second day. Just get rid of the service or make it a whole lot better. Disaster.

Emplacement pratique, facile pour aller à l'aéroport.

Lovely boutique hotel, quiet. Friendly staff, helpful.

The location, the aesthetic, the friendly staff

The first room we were in smelled very musty and there was no option to open the window, which was not great for my asthma. The staff were helpful in moving us to a new room the next day.

Good location, decent price.

FIRST NIGHT, a mouse or rat (not sure) entered my room. I called the lobby (they took some time to answer), and I requested help. The guy at the lobby told me they had no other rooms to move me to, and that they had no one to send to help me. So I asked point blank if that was it, if I had to deal with the mouse myself and he said "yes". I had to leave the hotel to find another one, but being 2 AM, no hotel would check me in (most were completely full too). I had to spend a night wandering through the streets of New Orleans, with no hotel, and had to then reserve a new hotel, which of course was WAY more expensive, seeing as I had to reserve it from one day to another. I asked the manager for them to pay for the difference in price (considering I reserved one night less on the new hotel, the difference wasn't that high), and he said he couldn't do it. Overall, the WORST experience I've EVER had staying at any hotel. If you can, you should stay away.