voco St James Hotel by IHG

Die Lage in der fußläufigen Nähe (5 min.) zum French Quarter war super! Schön ruhig und mit dem Auto gut erreichbar. Von der nahen Canal-street gehen auch die beiden historischen Straßenbahnlinien an den Mississippi und in den Gardendistrict ab. Der Schaufelraddampfer Natchez war auch in 10 min. fußläufig zu erreichen. Zimmer und Haus sehr schön! Bett/Matratze etwas weich für meinen sehr empfindlichen Rücken. Das Personal hatte auch schöne Empfehlungen für Frühstück und Abendessen. Das Personal an der Rezeption und der Security-Mann waren sehr nett und hilfreich!

Das Personal an der Bar/Frühstück war eine Katastrophe! Desinteressiert und dann auch nicht fähig war schon traurig! Zum Frühstück war das auswärtige Diner um zwei Ecken dann die wesentlich schönere und nettere Alternative! Am letzten Morgen hatten die nur leider wegen Ostern zu.

Alles bestens

The hotel is in a fantastic location and is a great base for exploring New Orleans. We really enjoyed the city, and the location made the stay even better. The valet was exceptionally kind and helpful, and stood out for his professionalism and positive attitude. We also want to mention the staff in the hotel’s dining area, who were friendly and welcoming.

We booked and paid for a balcony room, and that was the main reason we chose this hotel. It was therefore very disappointing to be told on arrival that the room we had reserved was no longer available. Instead, we were given a ground-floor room facing the courtyard, where other guests could stand right outside our window and look directly in, leaving us with no privacy. The front desk staff were rude and unhelpful and seemed more interested in blaming Booking than in resolving the issue. In addition, the bathroom was not properly cleaned during our stay. Overall, this felt very misleading and was a disappointing experience.

Location for family adventures in New Orleans is central to most sites. The king suite room we were in was very well designed and the door directly to the dipping pool was a nice touch.

Breakfast took a very long time to wait on even when coming first thing in the morning. The air conditioning in our room didn’t work and wouldn’t kick in so the room stayed between 70 & 72 degrees day and night. The hallways were cooler than the room at times. There was a dirty towel left under a long curtain from the previous occupant and an oversized trash bag stayed in the hallway by another’s door for several hours before staff took care of it. The pool was extremely cold. A heater in the cooler months would greatly benefit the space.

Great location

Unique

Great staff and facilities were clean and comfortable.

IHG points don’t transfer when using booking or other outside agencies.

Läget var finfint. Egen lugn terras mitt bland skyskraporna. Mysiga innergårdar även en med en liten pool

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