Quality Inn & Suites Ankeny-Des Moines

Clean rooms, great staff, quick check-in.

Nice staff. Clean

Eggs would have been nice for breakfast. But breakfast was still good.

The staff was professional and very nice! Great all around!

Decent beds. Was disappointed the rooms weren't next to each other like stated but down the hall. Even across would be better.

The service was good. It was difficult to find and hard to get to. The room was a bit humid.

The manager was exceptional.

Ants everywhere in the room and toilet had a leak

I rarely leave negative reviews, but my experience at this hotel was unacceptable. The staff were not only rude and unprofessional, but clearly lacked basic training in hospitality and respect for guests. Most concerning was their complete disregard for ADA laws. When I brought up my child’s accessibility needs (service animal), I was met with confusion, dismissiveness, and even attitude—as if I were being difficult for expecting compliance with federal law. Staff questioned the legitimacy of my service animal, demanded unnecessary documentation, and made me feel unwelcome—all of which are clear violations of the Americans with Disabilities Act (ADA). Under federal law, individuals with disabilities are allowed to be accompanied by their service animals in all areas where the public is normally allowed to go. Staff are only permitted to ask two specific questions: (1) Is the animal required because of a disability? and (2) What work or task has the animal been trained to perform? Anything beyond this is not only inappropriate but unlawful. It’s unacceptable in 2025 for a hotel to be this unprepared and uninformed about disability rights. I would strongly advise against staying here if you value professionalism, respect, or accessibility.