The Westin Portland Harborview

The staff is very nice. The rooftop bar is definitely a must do. The main restaurant was closed for dinner, however, we had an amazing breakfast there. highly recommend the pancakes and extra crispy bacon.

Breakfast was fresh (highly recommend the corned beef hash and eggs!), served piping hot, and with bottomless coffee!

I was a bit taken aback to see there was no exhaust fan in the bathroom. Other than that, the stay was wonderful! Comfortable bed, sufficient pillows, a well ventilated room, and some lovely staff members made for an outstanding experience.

The location is convenient for exploring Portland and the Old Port area on foot. The beds were comfortable and the breakfast quality was good. The hotel served as a practical base for our family weekend in Portland.

The room was noticeably older and more worn than the photographs displayed on Booking.com and did not reflect the quality level expected for a property charging approximately $500 per night. We also experienced unnecessary complications regarding breakfast, which was included in our reservation but initially provided only for the adults. The issue should have been resolved easily, yet both reception and breakfast staff repeatedly questioned what was covered, creating an experience that felt unnecessarily transactional and not consistent with the service level expected from a Westin.

Very clean & comfortable.

Staff at reception were not particularly competent nor helpful. Took four different credit cards being declined before the receptionist took our advice & suggested it was not our issue but a technical one - he moved to next terminal & surprise the card went through.

The bar on the top floor , the agent that booked us in

No hot water on the final morning and the attitude when it was mentioned on booking out , no suggestion of getting washed in another room or some reduction in price ....very poor

The staff really made this place memorable. From the front desk, shuttle drivers, and bell captains to the restaurant staff on the top floor and in the breakfast room, every person we interacted with was fabulous! They were kind, friendly, fun and helpful.

Windows were a bit small and were dirty. We were told they just hadn’t yet been cleaned for spring.

We've stayed at the Westin Portland Harborview previously, back in 2018, so we were excited to be back for another vacation in Portland. However we were surprised to find that 8 years later the hotel has seemingly had nothing renovated or updated. The room felt trapped in time and desperately needs to be revamped. The wallpaper was peeling and TV didn't have any smart features to use our streaming apps during our stay (I feel like that's the standard at most big hotel chains of this caliber). The room wasn't very clean as there were smudges on the mirrors and the tile floor near the entryway had very visible mop streaks all over. The "harborview" we paid extra for was pretty mediocre. 3 of the 4 pillows were really uncomfortable for sleeping (the loft insanely high making them perfect for a wrecked neck in the morning) and we didn't have any extra pillows in our closet. The hotel also lost power for several hours during our first night-morning which woke us up. Was difficult to get back to sleep as we had no AC in the room. We opted to bring our dog on this trip and she was anxious the entire stay because they put us in the room directly across from the linen storage. Why you would do this knowing someone is staying with their dog is beyond me (I had pre-booked the room 2mos. in advance with additional pet fee added during booking). Our girl would hear the staff going in and out of the storage room thinking they were entering our own room and would start barking. This was a big inconvenience for us and I'm sure other guests in rooms nearby weren't thrilled about it either. One feature of the hotel that we previously enjoyed was the penthouse bar for it's fantastic view of the harbor at night - and this was something that influenced our decision to book our stay here again. However our cocktails were just okay, nothing to write home about and pricey, and we wished there were a few more options for apps. I was looking to order a cheese board but it didn't include any meats, so it didn't warrant the high price tag. One last notable disappointment was that their Wifi wasn't great as I couldn't use my VPN on any devices and we also couldn't connect our portable ring camera to keep an eye on our pup while we grabbed a quick drink at the bar. We've used it on other trips without issue, so that impacted our willingness to stay at the bar a little bit longer. Overall we left feeling disappointed and will likely try a different hotel during our next stay in Portland that offers more modern amenities and updated rooms.

Great location and well appointed. Also, good gym.

The breakfast was very average.