Mercure Ballarat Hotel & Convention Centre

Lovely grounds good staff comfortable bed

Great location

Very spacious rooms

Bathrooms a little out dated/worn Only 1 staff member at check in and check out which meant waiting more than 10mins each time

Everything. I’m a frequent traveller for business reasons and have stayed here before. I made a last minute decision to take my partner away for a weekend and this place was one that I knew she would love, which she did. The restaurant was and is as good as any top restaurants.

Even as a seasoned traveller for business reasons I simply can’t fault it.

It's close to the Sovereign Hill Gold Mine

The slit system heater even not work properly and now it's nearly winter time

Not much as we were moved from the room that we had paid for that we wanted to be in because another group came in they just shoved us to another apartment

It wasn’t the apartment we paid for that they promised us ,that and because another group came we got shoved to this two story apartment which wasn’t very clean ,had a lot of stairs and I have major back problems and was not even contacted or asked if we were happy to move, so it was not what we paid for ,the bed was so uncomfortable and unless you were sleeping right in the middle you just slid right down the edge and the second night I basically didn’t sleep. I was so so sore.

The lay out of buildings and gardens

Not the room we booked heating didn’t work Restraunt not open …..we were not told changing room to a down graded unit no toaster

location, very clean and comfortable room

none

Beds were comfortable

We were not advised that the restaurant would not be open and had to leave the premises to get dinner and breakfast

Good size room, bed was comfy. Quick check in process.

Resturant as closed until further notice... would have appreciated a heads up prior to arrival. After a long day onsite that was very annoying to discover. And the carpet to the bedroom from bathroom was all torn up - Room is very dated. Outside my room there was what seemed like a public walkway - very dark.... need some lighting for saftey. Still - comfortable and clean for one night.