Quality Suites Albuquerque Airport

The lobby is actually really nice, and the room itself was really nice, modern, spacious, and clean. There was an issue with the door to the room I originally had, and then an issue with the door for another room that they moved me into, so that was a big concern, but once I had settled down in the room for the night, everything was fine.

Upon check in i was given an issue about my 2 service dogs. The gentleman at the front desk told me that the room i selected was not "pet friendly". I informed him that it wasn't an option n the website that i booked from and that my dogs were "certified" service dogs and showed him their credentials. With a smug look he asked me to email them to the hotel, I refused so he took a photo with his personal cell phone grudgingly handed me my room key card. The room itself was ok, fairly clean. The comforter was stained a bit. The doorknob of the bathroom and the sink faucet handle came off but were still useable. The bathroom floor was a bit dirty. We only needed a place to sleep, so it was sufficient for the night.

This hitel should be closed until it gets fully renovated. Rooms are disgusting and they have a horrible smell , mold, walls are completely damaged, I was moved to 3 rooms and all of them were not cleaned right from previous guests. PLEASE DON’T STAY HERE!!!

Room was great some of the renovation alright but the flloors were a little dirty.

Pool was closed for deep cleaning, no notice of this. Upon arrival when we mentioned how excited our kids were, no one told us. Ceiling in room was poorly patched. Most of it was stained from a leak and then just patched in the middle. Nothing but plastic cups in the kitchen area. No plates, no silverware. There is an induction stove top, but no pans. Went to the bathroom one night and light switch wouldn’t work. Got it to work a few hours later. Asked for an extra pillow, no extra pillows. Light with an outlet and usb port on wall did not work. Breakfast was breads and sugars. Pictures have bacon and eggs, but don’t be fooled. Carpet in stairway smells. We assumed maid service would be by, we needed more towels, but they weren’t. It says “upon request” when talking about more towels, I just didn’t realize that meant no maid service. One small trash can in the bathroom. No trash can in the hallway. Grout in shower was gross along the bottom. I understand that this is not a safe area, I understand that things must get stolen consistently from the rooms, but I feel the quality is abysmal. The beds weren’t bad. If you’re staying for one night for a flight, it’d suffice. But don’t take your kids like we did. We were so excited about the pool, about not having to get breakfast, and hanging out in the room after exploring. It was a huge letdown.

The lobby has been remodeled which looks nice. But as we walked down the hallway near the lobby, the carpet was dirty, torn, and UGLY. One of these days someone is going to trip and injure themself and then there's a lawsuit. The hallway on the 2nd floor was not swept for the past 3 days we were there. The towels in our room were old and thin. My husband and I have stayed there several times in the past 2 years and construction was going AND it STILL is. The construction is too SLOW!

False advertising the pictures of the rooms are not the same room you will be given. Booked a long suite and it was terrible. Furniture old & half broken, turned the air on & had to turn it back off it was making me sick. Sheets stained, asked for new ones 4 times was given wrong size, and hair all over the supposed clean ones. Front desk staff no help, called several times to ask what time the airport shuttle is and was given different times every time I called. Just don’t even bother booking this motel bc that’s what it was.

Halls dirty. Room had only one side with lights. Needs complete update. But regardless was very very dirty. When we called the lady said breakfast had eggs. Which in the morning there was none.

For 1 they require a $100 deposit (seems like a lot) Rooms are kinda dirty, you can tell they need major renovations done, wallpaper peeling off the walls, bathtub looks worn, tv remotes didn’t work, and noise is easily heard coming from the hallways. Some minor stains on the bedding and furniture. Windows are not blacked out. It worked well in a pinch when I needed a place to stay but I will not come back.

Rooms looked nothing like the photos on the website. Everything was old looking and out dated. Restrooms were bad, sinks and tub had yellowish tint to them. Immediately asked for a refund, we did not stay there!