Quality Suites Albuquerque Airport

They had active redecoration, they closed the pool not because of anything being done with the pool but because they were bringing in furniture through those doors. They did not list that the pool was closed and had a small sign at the front desk and a small sign on the door to the pool. No one at the front desk there were 5 seperate parties waiting 20 minutes at the front desk for check in.

Totally false advertisement comparing to how the room should look comparing to booking site. I felt unsafe...

The room was very clean we had to ask for extra towels and go get them. The food was very mediocre We felt worried for car because of some people hanging around

The first room we were assigned had a large puddle on the floor as soon as we walked in. It looked the fridge hadn't been closed properly and leaked. I tried to call the front desk to make them aware but the phone wasn't plugged into itself, the receiver to the base, I plugged it in myself but it wasn't working. I walked down 3 flights of stairs to the front desk to inform the clerk. We were moved to the room next door. I went back up to the third floor, walked all the way down to the end of the hall, only to discover I was unable to open the door to the next room. Something was jamming it shut, the door wouldn't budge. I had to walk down AGAIN and this time, maybe he didn't believe me, but the desk clerk went with me to tto try himself with the master key. He struggled to open the door also and wound up shoving it with his shoulder. He then closed it and told me to try. I wasn't about to use my shoulder but showed him I couldn't open it. He seemed annoyed that he had to move us to a 3rd room, this one across the hall. And because he used the master key to let us in, he stated that I would need to go down to the desk AGAIN to get my room keys. By this point I had been driving for 4 hours, needed to use the restroom and was starving. We had picked up food before checking in and it was getting cold on me with all the trips back and forth to the front desk. once we finally got settled in a room, we only had 30 min to eat and get ready before we had to leave for a concert.

The staff was not friendly they looked at us bad n spoke to us bad the front seat young lady was very rude no respect or manners I asked for management’s number she refused it to me I asked why the lady was looking at me and my child with disgust the front desk girl said she could look how ever she wanted very uncomfortable … place was dirty no breakfast like said on advertisement not a good place to stay unless staff is replaced

The hallway smelt of cigarettes There were crumbs on the floor of the common area of our room There was no bedding for the pull out in our room but the front desk provided some after i asked. The room sleeps 6 but there were only 2 towels to shower.

Overall fine for a night in a pinch and it seems like they’re in the middle of renovations but even the parts they redid was not done well. Sheets had holes in them and don’t even get me started on the carpet.

The hotel claimed we had a king room. Showed reservations. They told us only had a king to call hotels.com. Finally after arguing they gave us a double room suite that we paid for. Place is dated. Needs updates. Breakfast not until 6am no grab and go bags for early flights. Shower is slick and no place for soap or bottles. Room was freezing when entered. Temp set on 60! Beds are rocks. Overall poor conditions and not worth what is charged

It was dirty. The minute we walked into the room, there was trash on the floor. Some bugs running around and the roof was about to collapse due to weather conditions.

Clean, nice continental breakfast, desk staff did the minimum in welcoming us.