Sonesta ES Suites San Francisco Airport Oyster Point Waterfront

The room is big. Two main problems: 1) the hotel bed is too soft. Could not sleep too much. I had to leave the hotel early from a long reservation due to this. 2) shower water pressure is low. Could not get a decent shower.

было чисто, уютно , комфортно

It has been 2 weeks Fri May 29 2026, since my initial email to the Sonesta ES management team requesting a refund of overpayment for the amount I have been charged vs what I should have been charged based on the Total Amount quoted via my Expedia booking. Expedia Total incl taxes was USD1326.76. Sonesta ES Suites had charged and withdrawn from my account USD1541.45. A USD214.69 difference. When this discrepancy was queried with ES Sonesta, they provided a nightly rate breakdown with room rates that differed significantly to the individual nightly rate that Expedia also provides. Despite providing evidence of the amount from the saved Trip details available in Expedia and attaching my bank statement showing the amount ES Sonesta have charged, I am yet to hear from ES Sonesta have no faith or confidence that they will respond. To add further insult, ES Sonesta have charged on top of the overpaid amount which they have withdrawn from my account an additional USD64.80 for parking. Reading the reviews by customers on the tripadvisor.co.nz website provides very similar feedback to the unprofessional and below standard experience I have encountered myself. The generic or ChatGPT responses provided by ES Sonesta are of an apologetic nature, yet nil action will eventuate from customers that have had a poor experience. My warning to all who may be considering ES Sonesta San Fran Airport Oyster Bay, is to steer clear and look elsewhere. Romeo

Grosse Küche, Nettes Personal, Bequemes Bett, Sicht auf das Meer, Sehr Nahe beim Flughafen

Frühstück mit Wegwerfe Geschirr und Besteck, Shuttle nur ein Weg, Wenige Restaurants in der Nähe, Dreckiges Zimmer (braune Spritzer an der WC Türe und Fleckige Bettwäsche)

Clean

Rooms were not stocked.i had to ask for towels then toilet paper.had to ask for towel’s for the swimming pool.At 6:30 in the morning came to breakfast no coffee ready cream empty had to ask for that.i constantly had to go to front desk

Close to airport

Nothing nearby, the breakfast is very basic, room is not properly cleaned, the microwaveable bowl was so dirty and store back to the cabinet. Hair on the bedsheet (when I checked in but yet used any facilities

What I liked most about the property was the beautiful waterfront view. We booked a Bay Queen View room, and the view was definitely the highlight of our stay. I also appreciated that breakfast was included and that the breakfast hours extended until 10:00 a.m., which was much more convenient than many hotels that end breakfast earlier. Another feature I enjoyed was the bayfront walking path just steps from the hotel, making it easy to take a relaxing walk and enjoy the scenery.

What I didn’t like about the property was that the room had a noticeable odor upon arrival. It wasn’t overwhelming, but it had a somewhat musty or funky smell that affected the overall comfort of the room. The beds were also not very comfortable. We were able to make it work for our stay, but the mattress and bedding could be improved. Overall, these issues did not ruin the trip, but they did impact our experience.