Sonesta ES Suites San Francisco Airport Oyster Point Waterfront

Behulpzaam personeel Goede prijs-kwaliteit verhouding Mooie familie suite met uitzicht over een baai

Vloerbedekking in de gangen

Große Zimmer, Frühstück vollkommen ausreichend, viele Parkplätze

Das Personal an der Rezeption war nicht sehr kooperativ. Haben drei verschiedene Mastercard zur Zahlung vor Ort ausprobiert, das Gerät wollte keine akzeptieren, erst bei der vierten Karte (Visa) war eine Zahlung möglich. Das Personal sah das Problem nicht an ihrem Gerät, sondern an den Kreditkarten. Küchenausstattung sehr sporadisch, klebrige Oberflächen in der Küche und dreckige Handtücher im Badezimmer (voll mit Haaren). Vorhandener Backofen, der leider nicht funktioniert.

Near the water. Clean. Spacious suites.

Raul, the front desk person was rude and treated me poorly when compared to another couple. I was about to check in when a couple started talking to him about WiFi. Rather than Raul telling them to wait because I was next to be assisted, he spoke with them first. When he did check me in, he had me pay a $250 deposit which was not previously told to me. I had stayed at this hotel twice a year for the past 5 years and had paid at most $100 per visit. He said it was because they recently remodeled and I knew they hadn’t. He spoke to me like I was lying. He threatened multiple times to cancel my reservation that I had already paid for. He mumbled something derogatory under his breath in Tagalog, which is a language I speak. I told him I heard and understood him. He denied saying anything. The worst thing he said was, “I’m not profiling you”. Before that point I didn’t even think that he was discriminating against me in any way. Since we’re both Filipino, I started thinking maybe it was because I was a woman or he thought I was younger than my real age. I asked him if it was because an African American friend came in asking what was happening. He insisted he wasn’t profiling me. But why would he say it if he wasn’t? I do like the hotel because it is a nice place with a normally nice staff. The 2 bedroom 2 bathroom suites are roomy and convenient for me, my daughter, and a couple of friends. Too bad I had that horrible incident.