Sonesta ES Suites San Francisco Airport Oyster Point Waterfront

Everything

N/A

Great room

Front desk staff not well empowered, not helpful with any solutions. My luggage was lost , they didn’t even have a toothbrush for me. Location is in the middle of nowhere so no restaurant or any food, no shops to buy basic toiletries. I paid extra for a bay view and got a view of the parking lot. I arrived very early at 11:30am and they wouldn’t let me check in until 4pm. Since the hotel is in the middle of nowhere, I had no place to go and wait and had to wait in their lobby for 4.5 hours. They informed if I wanted to get the room before 4pm I had to pay an additional $50.

Breakfast and cleaningness

Perspective and expectations. It's a 3* extended stay hotel, not a 5* full service property. The recent renovation is obvious. My room was immaculate, like brand new. The dishes and cutlery were a little random, but it's not like I'm planning dinner parties. The breakfast was basic but better than most similar properties I've been to. Every staff member I encountered has been friendly and helpful. Only stays 7 nights or longer get housekeeping, but linens and other items can be requested. Other extended stay properties I've stayed at provided it every 3rd day. Not a big deal. I booked and was assigned a bay view room, but it's on the ground floor. Not a fabulous view and I'm not comfortable leaving the windows open. It feels like a safe area, but never know. I would have preferred not to be on the ground floor, but it was all they had. Tip: if you get a ground floor room, check to make sure all the windows are latched, top and bottom.

Close to the city, oven in the room, views from the room were pretty

Outdated, room was extremely far from any entrance, poor breakfast options, queen beds were more like full beds, had a party next door to us and when I finally complained at midnight it took the hotel three times before they kicked them out. Kitchen was not stocked with enough utensils or pots and pans to make a meal. Definitely not worth the price I paid. And the pool/jacuzzi was “out of service for the season”