Residence Inn by Marriott Grand Rapids West

I'm a Bonvoy Silver Elite member and have stayed at many of the Marriott umbrella hotels around the world. This is our fourth visit to this Residence Inn in the last 2 years. My son (14) and I stay while he works with basketball trainers locally for 1 or 2 weeks at a time. We have stayed in the 1 bedroom suite and 2 bedroom suite with full fridge, oven, induction cooktops. dishwasher, coin-op laundry and fully stocked kitchen. We cook almost all of our meals in the room. The staff are warm, friendly, responsive, hardworking and kind. If you need something for the kitchen, they are happy to make it right. The front desk will hold delivered packages and food delivery apps work well. Because of the Residence Inn location and staff, every trip to Grandville is smooth and easy. Grand Rapids airport is 25 minutes away, supermarkets, department stores and restaurants are very close. The rates are relatively inexpensive and I think an excellent value. Though the property is not perfect, it is well maintained and the staff clearly work hard and take pride in what they do. The elevator was working during our visit. We will be back again in March 2025.

Very slow checkin

Breakfast was good

The bed was so uncomfortable, it was suppose to be a queen but definitely a full sized bed

Staff was super nice. Breakfast was a typical breakfast, except there was a lot more to choose from, very family friendly. Room was clean and very comfortable.

Nothing really. The toilet flush was not working very well, but I told the lady at the desk and no fault of anyone’s.

From the moment we stepped foot we were treated with pure kindness the breakfast was above and beyond everyday staff always there to help would definitely recommend for a weekend stay or for your family

The parking lot tells you all you need to know about this hotel. There are nearly as many potholes as there are parking spaces. That shows that they don’t take maintenance seriously and the inside shows it. I am a Platinum Elite Bonvoy member. This is the worst Marriott product hotel I've stayed in. We checked in on Sunday and were informed that the elevator was “temporarily” out of service. When we left the following Sunday, it was still out of service and there was no indication that they were even attempting to fix it. Don’t be fooled by the reviews regarding breakfast. It is true that the weekend breakfast is good. On Saturday, there were 4 trays of fresh cut fruit and even an extra warmer with additional items to go along with the normal offerings - waffles, oatmeal, eggs, sausage, breakfast sandwich, etc. However, during the week, the offerings are sparse. On Wednesday, breakfast was nearly non-existent. The only hot item was a pan of packaged breakfast sandwiches. There wasn’t even any butter for toast - despite me asking the “host”. The host described Wednesday's offerings as “simple.” Simple would have been an upgrade. Monday, Tuesday and Thursday were ok, but not what they should have been. By Friday, since we were getting closer to the weekend, the offerings were fine. When checking in, the desk person indicated they were having a hard time finding and keeping housekeeping staff. No wonder since they don’t have an elevator to take laundry down to the washers. We stayed on the 2nd floor. I saw one housekeeper attempting to carry a very large bag of laundry with even more laundry stacked on top. She was scurrying down the hallway, trying to not drop anything. I am sure she had to carry it down the stairs too. The lack of housekeeping staff showed in the rooms too. They need a thorough cleaning. I spilled water on the bathroom floor. The wash cloth that I used to wipe up the water has visible dirt on it. The carpet needs to be steam cleaned and the tile needs thorough scrubbing. The glasses and dishes in the room were incomplete and what was there was a hodgepodge of mismatched things. The staff tries hard and is generally pleasant , but ownership and management are not giving them the tools they need. I wonder if they are having financial issues. I’ll end where I started. I’ve stayed in too many Marriott hotels to count including many Residence Inns. This was the worst.

This hotel is comfortable and clean and the location is excellent. So many restaurants and places to shop. The staff was always courteous and kind. The breakfast had plenty of options

Location is close to restaurants, grocery store and mall. Not a very walkable area. The door closest to our exit had a broken lock and could not be opened with key card, and was a long way from the main entrance. People were propping the door which is not very secure. Initially we were provided with one pot, no coffee carafe, no fry pan. We asked for additional pots and fry pans (twice) and eventually received some. There was a tear in the LR carpet and the AC unit, located in the bedroom was as loud as a small aircraft. I expected better from Marriot.