Residence Inn Kansas City Independence

Just a little far out for entertainment, nightlife and downtown.

I loved the staff, especially the woman who worked that night and I also loved the patio and fireplace by the pool. Breakfast was great too!

The sink was clogged and water backed up

I’ve never stayed at a better property in all my years. The staff was excellent, food great, rooms were perfect for our needs. This is a real gem for any traveler.

Nothing

We are a hockey family and our son had an early morning game. We checked in and the room was spacious and quiet, clean really all we needed was beds for the night got drove to the rink which was less than 10 minutes away we won our game.

Was not notified of units being remodeled, my unit shower curtain rod broke. No doors closets closed handles hanging on doors, sofa ripped, was not a unit worth full price. Hall had construction dust barriers laying in hall a trip hazard, A discount should have been offered at checkout

We had a double room and the deadbolt would not allow the door to close behind you. You have to do a lot of tricks to get the door closed. Didn’t feel safe. When explained this to management, he said there was nothing he could do because no one was there and maintenance was gone for the day. He had no other rooms he could switch us with. I was not satisfied with that answer. When you are a paying customer the company needs to make right for fault on there end.

The staff was nice but the breakfast was horrible. The worker was very nice and apologized a million times but said they were out of everything all three days i was there. Oatmeal (very runny), oranges, eggs, bread and cereal. No meat, waffles, yogurt, other friut, pastries. Typically even a Super 8 would have most of that stuff. I understood the first morning things happen. But all three mornings?? Very friendly staff and clean rooms but i would probably stay someplace else next time because i love a good breakfast in the mornings.