Residence Inn Kansas City Independence

Despite nice staff, the place needs a total overhaul. Room not ready for check in when should have been. Only one gal working all evening (not safe for her imo). TV is very old/ small and cut out every 5 seconds. Got a rollaway and had yellow stains. No hot water/ body soap was out and the whole place smells like weed.

The reservation was not accurate. The staff at check in had no clue what was going on. I was promised a refund but never got it

We’ve been staying exclusively at Residence Inns by Marriott for a few years, and this particular one is as good as all the others. We saw no issues like other reviewers describe. Our suite was clean and nice, all staff were friendly and helpful, and the location is great. We would stay here again.

I usually don’t have to worry about a Marriott hotel, so this was a first. Whoever cleaned our room was not thorough. As soon as we walked into our room there was a weird smell, like long leftover food. I found what looked like a cubed potato on the kitchen floor. Dishes in the dishwasher, and a dried, used sponge by the sink. I had to scrub the shower head—it had pink mold around the nozzles. The bathroom fan had built up dust, and rust stains down the toilet base. One of the towels had hair in it. Another two had stains. As if all of that wasn’t enough, when we were finally ready for bed, I pulled back the comforter and found more stains. It was already late so I just took it off completely and ended up using the fleece blanket in the closet meant for the sofa bed. The next morning I asked for a fresh comforter and more towels. I should’ve left and found a different hotel but we were in town for a soccer showcase and everything was booked out.

Awful hotel. Awful managent. plus Dirty & old. Second night entire room was flooded from room above and clothes damaged. When addressed with front desk they refunded my room, told me they were out of rooms, & made no attempt to relocate us. Took me 2 hours to find another hotel for double the price finally getting there after midnight with a young child. mind you it was a another marriott so the front desk should have dealt with it. Never heard from manager in days following only assistant who gave me 5000 bonvoy points only.

Everything

Nothing

As other reviewers have noted, this Marriott property is DISGUSTING!! It is dirty, dingy and in disrepair from the moment you walk in the place. It is in serious need of remodeling and at the least, a deep cleaning. When we entered our room it was clear that the room had not been vacuumed in some time. Dust and debris was everywhere including the carpet and tile floors. Shower was dingy (soap scum build up) with mold and stray leftover hairs. The topper was the toe nail clippings on the carpet in the hallway. We were so disgusted, we checked out within a couple of hours. Do yourself a favor and avoid it altogether. Linda at the front desk was very polite and noted we would not be charged. Due to an unfortunate conditioner spill in our suitcase, we left it in the room by the garbage can. I informed her of the suitcase being left in the room. She didn’t say “Please remove that or we will need to charge you for a night.” I even said charge me a $50 removal fee. So I got charged a night. Polite and wanted to do the right thing, but not upfront. I’ve called several times to speak with Cody the property manager, but he is never there. I don’t often leave reviews, even for poor customer service or poor conditions like this, but my experience at this property was abysmal, even if it was for 1-2 hours. I am a Marriott Gold Member with many nights at Marriott properties and have never had such an experience.