Residence Inn by Marriott Memphis Germantown

Rooms need updating. Not enough outlets in bedrooms.

Doors were hard to open. A lot of guests kept their doors cracked because they were hard to get in and out of and made a lot of noise when you were able to get them open.

The location was very safe and very comfortable. The staff in this hotel was exceptional! The breakfast bar was very nice!

This is an order facility that is indefinite need of renovations. The bathroom is very tiny and The walkout vanity is right next to the toilet so there's not really any privacy if somebody wants to get ready while someone else wants to use the restroom. The plumbing is very old and does not function very well as far as toilet functioning and hot water. I was able to take a shower without using any cold water because at best it was medium warm. Everything was clean, but this is not the place to stay if you're going to have more than one person using the restroom.

This was the worst Marriott I’ve stayed at. Very dated. Found a roach in the room (took a pic and told the front desk but nothing noticeable done). Limited breakfast options. Side doors were broken so we had to go around front to get in. Pool wasn’t open when I came so…

The breakfast was decent for the price though I would have liked more options. Also, the fireplace in the room and the kitchen utensils were both useful.

Both the televisions that we used were often times slow or lost signal. The main door had to be lifted slightly to be able to lock it. The pillows were not comfortable.

Location

No comfy seating.

Avoid this place if you can. I only stay at Marriotts and this is well below standard, particularly for the price. The lady at the front desk was quite nice but that's about the extent of it. First room, I had to have her walk back to with me because I heard talking (turns out someone had left the tv on). We walk in and a large bug scurried across the fridge. Then the door to the room wouldn't close. Had to switch rooms. Also...saw something very suspicious going on. Man in SUV dropped young woman/girl (very tight dress/very tall boots) off as I was checking in. She walked straight through the lobby to the elevator. Didn't think much about it. As I was switching rooms about 20 mins later, she walked past me stopping to tell the desk attendant she'd be using the restroom in the lobby. She was in there for a few minutes then left the hotel, getting picked up again. Pretty sure I know what is going on in this hotel, and it does NOT seem family friendly. The whole place is just, kind of well, gross. And, honestly, with what I suspect I saw the hotel being used for, it felt unsafe.

close to eatery’s and shopping

we switched rooms 3 times because of issues with rooms .