The Ritz-Carlton, New Orleans

Just wrapped up a two-night stay at the RC New Orleans. It was such an amazing stay from the moment we got out of the car until the bellman put us into our car to the airport. Every staff member we encountered was gracious and offered the ultimate in Southern Hospitality. The Club level is truly as they advertise as a hotel within the hotel. Entering though the secret blue door dispatches you into another world where the design, decor and the all day offerings delighted us at every turn. There were many standouts in the club but I have to call out that they changed out some breakfast menu items each day which gave it variety. It is rare you find tha in a Marriott club. The working fireplaces and warm spaces made this such an enjoyable spot. The room was newly reimagined and the huge soaking tub was a real treat. Housekeeping was impeccable — organizing our things and braiding our charging cables into perfection. We are already planning our next stay here. What a gem!

Les parties communes magnifiques et l’emplacement parfait

Les chambres sont dépassées et vieillottes

Do not stay if you expect 5-star service and atmosphere. As a Marriott Gold Elite member and a frequent guest of Ritz-Carlton properties worldwide—most recently experiencing the impeccable five-star standards of the Ritz-Carlton, Bahrain—my recent stay in New Orleans was profoundly disappointing. The experience was inconsistent with the brand’s "Gold Standard" and felt more akin to a mid-tier lifestyle hotel than a premier luxury destination. My concerns are rooted in four specific areas: • Pre-Arrival & Front Desk: My experience began with a Friday inquiry call regarding parking. The staff member who answered was visibly annoyed and dismissive, setting a poor tone before I even stepped foot on the property. Upon arrival, the check-in process was hampered by long lines and a lack of Elite recognition. • Security & Atmosphere: The lobby and third-floor areas were crowded with non-guests wandering in from the French Quarter. While I understand the hotel’s location, the Ritz-Carlton should maintain an exclusive environment. Allowing "lobby hoppers" to congregate detracts from the safety and prestige of the guest experience. Access should be more strictly monitored for residents and those with legitimate business on-site. • Substandard Dining Service: We dined at the hotel restaurant and waited 30 minutes before a server even acknowledged our table. The delay was so significant that I had to physically go to the bar to purchase our own drinks. This level of neglect is unacceptable in a fine-dining environment. • Loss of Personal Property: I inadvertently left my portable phone charger at the table. When I inquired the following morning, the item was not in Lost and Found, and staff were indifferent to the loss. In a true five-star environment, an item left at a table should be logged and secured immediately. The fact that it vanished suggests either a lack of internal protocol or a lack of integrity regarding guest property. The "Ladies and Gentlemen" of the Ritz-Carlton are known for anticipating guest needs, yet this stay was defined by apathy.

The club room was excellent .you could get food and drinks all day and night.jeremy Davenport singing dec24 was wonderful

The cleaners messed up three outfits..they messed up buttons and ruined a dress. they fixed buttons, not dress.

The concierges were great! Also the valet service was very good. Staff was friendly. Robes were nice. Location was excellent. Open courtyard was really nice.

The expensive Christmas "Jubilee" was a misnomer and big let-down. No music or festivities; just kind of mediocre food and substandard service. Water in the shower was cold the last morning. Had to request a tub mat as tub was extremely slippery and no grab bars. Having to take two elevators to get out got to be annoying. Soap and other items in the bath smelled bad, and for some reason a brand new large container of each item was supplied every day - quite a waste! Had to go the Courtyard next door to do laundry. Staff there were fantastic!

It was plentiful and delicious.

It was a bit pricey.

The reception, restaurant and Davenport bar were excellent. Staff extremely friendly. Beds very comfortable. The small beignets on Saturday and Sunday morning were a great surprise and so yummy. Couldn't be in a better location in relation to all the activities.

The hottub and pool need attention. Complained many times over the weekend that the hottub wasn't hot enough and had very low water level. Pool also needed more water. Otherwise, happy to have had use of both during my stay.