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8.3 / 10 Guest Rating

The Ritz-Carlton, Philadelphia

Ten Avenue of the Arts, Philadelphia, us

The Ritz-Carlton, Philadelphia - main view

About the Property

Luxurious Spa and Dining
Indulge in a pampering experience at the Richel D’Ambra Spa & Salon and savor exquisite meals at our on-site restaurant.

Elegant Rooms with Stunning Views
Relax in style with rooms offering picturesque views of Centre City, adorned with warm colors, large windows, and marble bathrooms.

Convenient Location for Sightseeing
Explore nearby attractions like the Philadelphia Museum of Art and the Rodin Museum, just a stone's throw away.

Experience luxury and convenience at Ritz-Carlton Philadelphia.

Facilities & Amenities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Guest room, 1 King Bed - Photo 1
Guest room, 1 King Bed - Photo 2
1/2

Guest room, 1 King Bed

This room features a flat-screen TV and a work desk.

23 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

King Room

Non-refundable
Room Only
20% OFF$492.56

$394.05

Includes taxes & fees

King Room

Non-refundable
Breakfast Included
20% OFF$596.15

$476.92

Includes taxes & fees
Superior, Larger Guest room, 1 King Bed - Photo 1
Superior, Larger Guest room, 1 King Bed - Photo 2
Superior, Larger Guest room, 1 King Bed - Photo 3
1/3

Superior, Larger Guest room, 1 King Bed

This room offers a city view and features a flat-screen TV with cable channels and a work desk.

34 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

DOUBLE SUPERIOR KING BED

Non-refundable
Room Only
20% OFF$1,345.29

$1,076.23

Includes taxes & fees
Suite, Club Lounge access, 1 Bedroom Suite, 1 King, Sofa Bed, City Hall view - Photo 1
Suite, Club Lounge access, 1 Bedroom Suite, 1 King, Sofa Bed, City Hall view - Photo 2
Suite, Club Lounge access, 1 Bedroom Suite, 1 King, Sofa Bed, City Hall view - Photo 3
Suite, Club Lounge access, 1 Bedroom Suite, 1 King, Sofa Bed, City Hall view - Photo 4
Suite, Club Lounge access, 1 Bedroom Suite, 1 King, Sofa Bed, City Hall view - Photo 5
1/5

Suite, Club Lounge access, 1 Bedroom Suite, 1 King, Sofa Bed, City Hall view

This spacious suite features a flat-screen TV with cable channels and a work desk.

55 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Executive Suite, Club lounge access, 1 Bedroom Suite, 1 King, Sofa bed, City Hall view

Non-refundable
Room Only
20% OFF$2,050.2

$1,640.16

Includes taxes & fees
Club lounge access, Guest room, 1 King Bed, City view - Photo 1
Club lounge access, Guest room, 1 King Bed, City view - Photo 2
1/2

Club lounge access, Guest room, 1 King Bed, City view

Guests in this room will have access to the concierge lounge. The lounge offers city views, a dedicated concierge, breakfast and hors d'oeuvres in the afternoon.

33 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Club Access Deluxe King, Club lounge access, Guest room, 1 King, City Hall view, City view

Non-refundable
Room Only
20% OFF$1,338.65

$1,070.92

Includes taxes & fees
Lower Floor, 1 Bedroom Suite, 1 King - Photo 1
Lower Floor, 1 Bedroom Suite, 1 King - Photo 2
Lower Floor, 1 Bedroom Suite, 1 King - Photo 3
1/3

Lower Floor, 1 Bedroom Suite, 1 King

The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features tiled floors, a seating area with a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.

46 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

One Bedroom Suite Lower Floor

Non-refundable
Room Only
20% OFF$885.29

$708.23

Includes taxes & fees

One Bedroom Suite Lower Floor

Non-refundable
Breakfast Included
20% OFF$988.88

$791.1

Includes taxes & fees
Guest room, 2 Double - Photo 1
Guest room, 2 Double - Photo 2
Guest room, 2 Double - Photo 3
Guest room, 2 Double - Photo 4
1/4

Guest room, 2 Double

The spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 1 bed.

30 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Two Double Room

Non-refundable
Room Only
20% OFF$492.56

$394.05

Includes taxes & fees

Two Double Room

Non-refundable
Breakfast Included
20% OFF$596.15

$476.92

Includes taxes & fees
Superior Double, Larger Guest Room, 2 Double - Photo 1
Superior Double, Larger Guest Room, 2 Double - Photo 2
Superior Double, Larger Guest Room, 2 Double - Photo 3
1/3

Superior Double, Larger Guest Room, 2 Double

The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.

33 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Superior Two Double Room

Non-refundable
Room Only
20% OFF$559.89

$447.91

Includes taxes & fees

Superior Two Double Room

Non-refundable
Breakfast Included
20% OFF$663.46

$530.77

Includes taxes & fees
Smaller Guest room, 1 Queen - Photo 1
Smaller Guest room, 1 Queen - Photo 2
1/2

Smaller Guest room, 1 Queen

The double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 1 bed.

20 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Smaller Queen Room

Non-refundable
Room Only
20% OFF$481.35

$385.08

Includes taxes & fees

Smaller Queen Room

Non-refundable
Breakfast Included
20% OFF$584.93

$467.94

Includes taxes & fees
One-Bedroom Club Suite - Club Lounge Access - Photo 1
One-Bedroom Club Suite - Club Lounge Access - Photo 2
One-Bedroom Club Suite - Club Lounge Access - Photo 3
One-Bedroom Club Suite - Club Lounge Access - Photo 4
One-Bedroom Club Suite - Club Lounge Access - Photo 5
1/5

One-Bedroom Club Suite - Club Lounge Access

This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker and executive lounge access. The unit has 2 beds.

53 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Club Access King Suite, Club lounge access, 1 Bedroom Suite, 1 King

Non-refundable
Room Only
20% OFF$1,884.71

$1,507.77

Includes taxes & fees
Standard King Room with Roll-in Shower - Mobility and Hearing Accessible - Photo 1
Standard King Room with Roll-in Shower - Mobility and Hearing Accessible - Photo 2
1/2

Standard King Room with Roll-in Shower - Mobility and Hearing Accessible

The unit offers 1 bed.

0
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Hearing accessible

Standard Room 1 King Bed (Mobility Accessible Roll-in Shower)

Non-refundable
Room Only
20% OFF$538.21

$430.57

Includes taxes & fees
Executive Suite, Club lounge access, 1 Bedroom Suite (Mobility & Hearing Accessible w/ Roll-in Shower) - Photo 1
Executive Suite, Club lounge access, 1 Bedroom Suite (Mobility & Hearing Accessible w/ Roll-in Shower) - Photo 2
Executive Suite, Club lounge access, 1 Bedroom Suite (Mobility & Hearing Accessible w/ Roll-in Shower) - Photo 3
Executive Suite, Club lounge access, 1 Bedroom Suite (Mobility & Hearing Accessible w/ Roll-in Shower) - Photo 4
Executive Suite, Club lounge access, 1 Bedroom Suite (Mobility & Hearing Accessible w/ Roll-in Shower) - Photo 5
1/5

Executive Suite, Club lounge access, 1 Bedroom Suite (Mobility & Hearing Accessible w/ Roll-in Shower)

0
Sleeps 3
Amenities
Hearing accessible

Executive Suite 1 Bedroom (Mobility/Hearing Access Roll-in Shwr)

Non-refundable
Room Only
20% OFF$2,057.23

$1,645.78

Includes taxes & fees
Standard King Room with Adapted Tub - Mobility and Hearing Accessible - Photo 1
Standard King Room with Adapted Tub - Mobility and Hearing Accessible - Photo 2
1/2

Standard King Room with Adapted Tub - Mobility and Hearing Accessible

The unit offers 1 bed.

0
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Adapted bathHearing accessible

Standard Room 1 King Bed (Mobility/Hearing Accessible Tub)

Non-refundable
Room Only
20% OFF$538.21

$430.57

Includes taxes & fees
Standard Double, Guest room, 2 Double (Mobility & Hearing Accessible w/ Tub) - Photo 1
Standard Double, Guest room, 2 Double (Mobility & Hearing Accessible w/ Tub) - Photo 2
Standard Double, Guest room, 2 Double (Mobility & Hearing Accessible w/ Tub) - Photo 3
Standard Double, Guest room, 2 Double (Mobility & Hearing Accessible w/ Tub) - Photo 4
1/4

Standard Double, Guest room, 2 Double (Mobility & Hearing Accessible w/ Tub)

The unit offers 2 beds.

0
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Adapted bathHearing accessible

Standard Room 2 Double Beds (Mobility/Hearing Accessible Tub)

Non-refundable
Room Only
20% OFF$538.21

$430.57

Includes taxes & fees

Standard Double, Guest room, 2 Double

Non-refundable
Breakfast Included
20% OFF$792.6

$634.08

Includes taxes & fees
Standard King Room with Roll-in Shower - Mobility Accessible - Photo 1
Standard King Room with Roll-in Shower - Mobility Accessible - Photo 2
1/2

Standard King Room with Roll-in Shower - Mobility Accessible

The unit has 1 bed.

0
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)

Standard Room 1 King Bed (Mobility/Hearing Access Roll-in Shwr)

Non-refundable
Room Only
20% OFF$538.21

$430.57

Includes taxes & fees
Junior Suite, 1 Bedroom - Photo 1
Junior Suite, 1 Bedroom - Photo 2
Junior Suite, 1 Bedroom - Photo 3
Junior Suite, 1 Bedroom - Photo 4
1/4

Junior Suite, 1 Bedroom

1 King Bed815 sq feet Layout - Bedroom and sitting areaInternet - WiFi Entertainment - 49-inch flat-screen TV with premium channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Pillowtop bed, Frette Italian linens, a down duvet, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Grab bar near toiletEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

76 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Junior Suite 1 Bedroom

Non-refundable
Room Only
20% OFF$967.36

$773.89

Includes taxes & fees

Junior Suite, 1 Bedroom

Non-refundable
Breakfast Included
20% OFF$1,246.64

$997.31

Includes taxes & fees
Deluxe Room, 1 King Bed - Photo 1
Deluxe Room, 1 King Bed - Photo 2
Deluxe Room, 1 King Bed - Photo 3
Deluxe Room, 1 King Bed - Photo 4
Deluxe Room, 1 King Bed - Photo 5
Deluxe Room, 1 King Bed - Photo 6
Deluxe Room, 1 King Bed - Photo 7
Deluxe Room, 1 King Bed - Photo 8
1/8

Deluxe Room, 1 King Bed

1 King Bed280-sq-foot room with city views Layout - Separate sitting areaInternet - WiFi Entertainment - 49-inch flat-screen TV with premium channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Pillowtop bed, Frette Italian linens, a down duvet, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Grab bar near toiletEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

26 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Club Access Deluxe King, Club lounge access, Guest room, 1 King,

Non-refundable
Room Only
20% OFF$1,377.5

$1,102

Includes taxes & fees
Deluxe Room, 1 Double Bed - Photo 1
Deluxe Room, 1 Double Bed - Photo 2
Deluxe Room, 1 Double Bed - Photo 3
Deluxe Room, 1 Double Bed - Photo 4
Deluxe Room, 1 Double Bed - Photo 5
Deluxe Room, 1 Double Bed - Photo 6
Deluxe Room, 1 Double Bed - Photo 7
1/7

Deluxe Room, 1 Double Bed

1 Double Bed320 sq feet Club Level - Club Lounge access and continental breakfastLayout - Separate sitting areaInternet - WiFi Entertainment - 49-inch flat-screen TV with premium channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Pillowtop bed, Frette Italian linens, a down duvet, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Grab bar near toiletEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

30 m2
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

DOUBLE DELUXE

Non-refundable
Room Only
20% OFF$1,328.88

$1,063.1

Includes taxes & fees
Luxury Suite, 1 Bedroom - Photo 1
Luxury Suite, 1 Bedroom - Photo 2
Luxury Suite, 1 Bedroom - Photo 3
Luxury Suite, 1 Bedroom - Photo 4
Luxury Suite, 1 Bedroom - Photo 5
Luxury Suite, 1 Bedroom - Photo 6
Luxury Suite, 1 Bedroom - Photo 7
1/7

Luxury Suite, 1 Bedroom

1 King Bed900 sq feet Club Level - Club Lounge access and continental breakfastLayout - Bedroom, living room, and sitting areaInternet - WiFi Entertainment - 49-inch flat-screen TV with premium channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Pillowtop bed, Frette Italian linens, a down duvet, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Grab bar near toiletEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

84 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

One Bedroom Luxury Suite

Non-refundable
Room Only
20% OFF$1,951.23

$1,560.98

Includes taxes & fees
Club Room, 1 King Bed - Photo 1
Club Room, 1 King Bed - Photo 2
Club Room, 1 King Bed - Photo 3
Club Room, 1 King Bed - Photo 4
Club Room, 1 King Bed - Photo 5
Club Room, 1 King Bed - Photo 6
Club Room, 1 King Bed - Photo 7
1/7

Club Room, 1 King Bed

1 King Bed320-sq-foot room with city views Club Level - Club Lounge access and continental breakfastLayout - Separate sitting areaInternet - WiFi Entertainment - 49-inch flat-screen TV with premium channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Pillowtop bed, Frette Italian linens, a down duvet, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Grab bar near toiletEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

30 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Club Access King Bed, Club Lounge Access, Guest Room, 1 King

Non-refundable
Breakfast Included
20% OFF$885.29

$708.23

Includes taxes & fees
Executive Suite, 1 Bedroom - Photo 1
Executive Suite, 1 Bedroom - Photo 2
Executive Suite, 1 Bedroom - Photo 3
Executive Suite, 1 Bedroom - Photo 4
Executive Suite, 1 Bedroom - Photo 5
Executive Suite, 1 Bedroom - Photo 6
Executive Suite, 1 Bedroom - Photo 7
Executive Suite, 1 Bedroom - Photo 8
Executive Suite, 1 Bedroom - Photo 9
Executive Suite, 1 Bedroom - Photo 10
1/10

Executive Suite, 1 Bedroom

1 Double Bed815 sq feet Club Level - Continental breakfastLayout - Bedroom, living room, and sitting areaInternet - WiFi Entertainment - 49-inch flat-screen TV with premium channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Pillowtop bed, Frette Italian linens, a down duvet, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Grab bar near toiletEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

76 m2
Sleeps 3
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Executive Suite 1 Bedroom

Non-refundable
Room Only
20% OFF$2,057.23

$1,645.78

Includes taxes & fees
Club Suite, 1 Bedroom - Photo 1
Club Suite, 1 Bedroom - Photo 2
Club Suite, 1 Bedroom - Photo 3
Club Suite, 1 Bedroom - Photo 4
Club Suite, 1 Bedroom - Photo 5
Club Suite, 1 Bedroom - Photo 6
Club Suite, 1 Bedroom - Photo 7
Club Suite, 1 Bedroom - Photo 8
Club Suite, 1 Bedroom - Photo 9
1/9

Club Suite, 1 Bedroom

1 Double Bed815-sq-foot room with city views Layout - Bedroom and sitting areaInternet - WiFi Entertainment - 49-inch flat-screen TV with premium channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Pillowtop bed, Frette Italian linens, a down duvet, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Grab bar near toiletEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

76 m2
Sleeps 3
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

One Bedroom Club Suite

Non-refundable
Breakfast Included
20% OFF$1,277.98

$1,022.38

Includes taxes & fees

Guest Reviews

8.3
Excellent297 verified reviews
AI Summary

Guests highly rate the excellent location and frequently praise the polite and helpful staff.

Categories

Cleanliness7.9
Service9.4
Location9.4
Room Quality7.9
Amenities7.4
Value for Money6.9
Food and Beverage8.4
Overall Experience8.9

Select topics to read reviews

J
joburg4910
Verified booking
Family
Standard Room
Stayed in Oct 19, 2025

"Beware of Room 1220!"

6.0

Loved the lobby. But for the big bucks, this view… we would have liked to have been given a heads up. The hotel wasn’t full.

Helpful?
M
MerikyKY
Verified booking
couple
Standard Room
Stayed in Oct 19, 2025

"Disappointing"

2.0

Location

Everything! It does not deserve the brand name!

Helpful?
B
bnaflyer00NASHVILLE, DAVIDSON COUNTY, TENNESSEE
Verified booking
Business
Standard Room
Stayed in Oct 15, 2025

"Average Experience; Above-Average Price"

4.0

This is a very average hotel with an average staff and average rooms, offered at well above average prices. I checked in for a two night business stay. The room was fine but nothing to write home about—had the feel of a slightly out of date Marriott. I had a good view. I entered and exited the hotel several times —not once was I greeted by the door staff , nor did they offer to assist me with my bags or the door. I was completely ignored. The front desk staff was efficient and not offensive but not especially friendly. Breakfast was pretty good and served promptly. My business finished early and so I had to depart after only one night. I checked out at 930 am and asked them to email the bill. When they did they had charged a $400 early departure fee. This seems excessive and not a way to earn my future business. Although I am only a silver elite Bonvoy member, I stay at some of the most expensive properties. I won’t be staying at this one again.

Helpful?
T
travjks
Verified booking
Business
Standard Room
Stayed in Oct 14, 2025

"The Antithesis of a Ritz"

6.0

Sitting in the hotel as I write this. This is a three star hotel dressed up in five star clothing. It has the bones to be great. But it’s the definition of mediocrity. From the service to the wear and tear, it has the feel of a hotel that the owners are running into the ground and don’t care about. Hard to believe that Ritz Carlton allows this to be affiliated with the brand. . . .

Helpful?
A
Andy SusUS
Verified booking
family_with_children
Standard Room
Stayed in Oct 14, 2025

"A little less then I expected from the brand."

8.0

The safe in the room di dnot work. Two calls to concierge went unanswered in time. Eventually the safe was fixed but left locked so we could not put our items into it.

Excellent location. Courteus and attentive staff mostly.

Helpful?
T
TomislavhrHR
Verified booking
solo_traveller
Standard Room
Stayed in Oct 14, 2025

"Exceptional"

9.0
Helpful?
J
John
Verified booking
partner
Standard Room
Stayed in Oct 13, 2025

"Good"

6.0

Room was not that clean. The HVAC vent in the room and in the closet were dusty, and there was dust on the closet door that prohibited us from using the supplies that were in the closet. There was also a clanking noise that could be heard in the wall throughout our entire stay. This hindered our sleeping greatly. We also noticed a stain on the lower sheet that goes over the boxspring. It was visible when we walked into the room.Our hotel phones in the room did not work properly when we tried to order room service. The customer service was very friendly, and the food in the restaurant downstairs was very good. We had multiple breakfasts and dinners downstairs and they were all wonderful. Overall, we were disappointed with this being a five star hotel, and the cleanliness of our room. We expected more.

Helpful?
H
HubertRinseHONOLULU, OAHU, HAWAII
Verified booking
Solo travel
Standard Room
Stayed in Oct 11, 2025

"Not all Ritz Carlton's are created equal"

10.0

Impressive lobby. Great history. Rooms are good, but not great. Lobby bar has a great vibe. Fitness room is not up to modern standards for a 5=star hotel. But I did enjoy my stay and would go back again.

Helpful?
S
Shahin
Verified booking
Standard Room
Stayed in Oct 9, 2025

"Good"

2.0

I was really disappointed to see that the hotel charges $18 per night for Wi-Fi. In all my years of traveling around the world and staying at many luxury hotels, this is the first time I’ve encountered such a policy. It felt outdated and unnecessary, especially considering that even budget hotels now offer complimentary Wi-Fi as a basic amenity. What surprised me most is that this is the Ritz-Carlton, a brand known for exceptional service and attention to detail. A charge like this creates a negative impression and makes guests feel nickel-and-dimed rather than valued. It genuinely affected my overall experience and left a bad taste after what could have been a pleasant stay. Unfortunately, because of this, I don’t plan to stay at the Ritz again. When guests pay premium rates, small gestures like complimentary Wi-Fi make a big difference in how the experience feels.

Helpful?
B
BethusUS
Verified booking
extended_group
Standard Room
Stayed in Sep 28, 2025

"Exceptional"

10.0
Helpful?