The Ritz-Carlton, Wolfsburg

Ein tolles Hotel mit sehr freundlichem und zuvorkommendem Personal, das kaum Wünsche offen lässt.

Maravilhosa !!!

We loved everything about our stay - the room was so nice and you could feel that everything was thought of. The pool was lovely and larger than expected. The breakfast was amazing. The best, however was the service and the people we met during our stay. We cant wait to come back another time.

Localisation and the breakfast

Noisy the morning because of works in the hotel, missing bathrobe in the room, opening hours of the pool different between the reception and the spa manager.

breakfast, spacious room, view on harbor, location midst in Autostadt

receptionists were often not present

The staff at the Wolfsburg Ritz-Carlton are kind and efficient, but the room we stayed in was a huge disappointment and nowhere near a five-star experience or worth the more than 700 Euros we paid for one night. Whoever designed the hotel must have felt that light switches were soooo last century, and instead the room is equipped with a number of touchpads to control the lighting. And since there are no switches to reach for in the dark, these tochpads (five in our room) are backlit when the light is turned off - which means that with the curtains drawn and all lights off the room is by no means in darkness, but cast in at sickly white glow. This badly disturbed my sleep, but then again, sleep might not have been possible even in darkness: The pillows of this five-star hotel were made of some nasty synthetic material, making them hot and uncomfortable to lay your head on while offering no support whatsoever for your head and neck. The duvet was also made of some sort of plastic and thus equally hot and uncomfortable. After my shower in the morning I was then astonished to find that the towels were thin, hard and scratchy on the skin. I can't say whether they were bought too cheaply or washed to many times without being replaced, but a tourist class hotel would be ashamed of these rags. I am tempted to give a one-star review for the blatant inconsistency between price and quality, but as mentioned the staff are very good, so for their sake I have added an extra star.

We came to see some art at a nearby museum for our anniversary and they made it a memorable experience. AQUA is sublime. The place is smack dab in the middle of Volkswagen Disneyland and there is a lot to do. I cannot over state how much we LOVED the service and the hotel.

I liked the staff especially Ms Lotte, she was exceptional lovely

the breakfast was not that wow to be honest

High standard of hospitality. Spacious room. Comfortable beds. Amazing top notch breakfast. accommodating staff. The breakfast manager greeted us by name which adds a personal touch.

The swimming pool water temperature was cold (28 C) in relation to the weather which was cold too. When speaking to staff they indicated that if the water would be warmer the sport swimmers will complain of overheating. I do not understand why sport swimmers should dictate the hotel pool water temperature policy. It is not a sports pool but a hotel pool. However I think keeping costs low is the main drive for this policy. Also we did not know that we had free tickets to visit the Autostadt exhibition as the hotel was situated on its premises. We discovered that late at time of our check out. The restaurant Aqua is fully booked long in advance. Guests stand no chance of dining there which makes the experience missing a chunk.