The Ritz-Carlton, Washington, D.C.

Wonderful experience!

For any hotel, it is not good to have onion smell around. For a Ritz-Carlton it is totally unacceptable. It wasn’t all the time during the day but it was for several hours every day. Management must be aware of it but the problem is there. Too bad because location and service were goof but we are not coming back. Additional issues: the gym (Equinox) is dated and not what I was expecting based on experience in other cities. Finally, they app is not effective for checking out (eg only processed 1 of the 3 rooms we had) or for the much advertised mobile key. Hint: don’t advertise it if the technology isn’t ready.

We stayed at this hotel in late Jan. 2024 for a staycation and had a great experience overall. Customer service: As a parent, how a hotel treats little guests says a lot about their overall approach to customer service. And, my daughter really loved the hotel. Special shout-out to some of the staff, such as Zellie (sp?) at check-in, who was very sweet with our five-year old. She brought out the cart of purple bears to choose from, as well as crayons and coloring books for her. She was also given a Ritz kids backpack and lion plush toy. There was a scavenger hunt for kids and prize to redeem ice cream at the restaurant. We were given popcorn while we waited to claim our ice cream! Rooms: rooms were spacious, clean, and well-appointed. bathrooms were of a good size, with separate shower, tub, and wash closet. Rooms had ample sitting area. Daily housekeeping and turndown service, including nice touches like daily chocolates during turndown service. Location: Located in the West End area, about a 10-15 minute walk from Georgetown and 5 minute walk from GWU. Sort of a quiet, residential neighborhood. There are some good restaurants within a block or two (Rasika, etc.) Overall, was a great experience. 5/5!

There is no better hotel in Washington DC. Pure perfection. They do everything well. From the moment of arrival to departure. This property knows service and delivers. Pristine— from lobby to guest rooms. And the service, unparalleled. Guest rooms, everything in place. Beds, linens, bathrooms, toiletries, superb!

I just completed a six night stay and really enjoyed it. The services were excellent and I would stay again if given the opportunity. My colleague also stayed here with his family and they commented how impressive their stay was as well. The area is a very nice part of town although requires taxi for getting to many of the tourist areas if I'm not mistaken.

We stayed at the Ritz for a staycation as we were watching a Caps game that night. Prior to checking in, I was able to use my suite night award and we stayed in the 1 bedroom king suite. At 950 sq ft, this room was pretty big for DC standards. Finishes in the room were very nice and high end. The service level was great and everyone who works there (from valet, front desk, bellman, housekeeping, etc) were very kind. Our kids enjoying doing the little scavenger hunt and they get a nice little treat at the end! Overall this was a perfect stay and would recommend this hotel!

Excellent service, very polite staff.

Fantastic stay at the Ritz, have been here before, this time with a toddler. Staff was extremely accommodating, allowing us an early check in. Zelekesh was fantastic with our little girl, she gifted her a teddy bear and a ritz lion!! Our little girl was over the moon to say the least. Sennait, Wo and Matt Deudne ensured our stay was 5 star experience, and some. If you’re looking for a conveniently located, upscale hotel, this is the place for you. 100% will stay here again.

This is a very nice hotel, obviously it’s a Ritz, but it has more going for it than just the pizazz. The location is excellent. It’s right on the mall, so you have access to shops and quick eats, but additionally other excellent restaurants are walking distance. Additionally there is a drug store in very short walking distance across the street, so you have easy access to replace or purchase anything from toiletries to drinks and snacks. The metro station is just across the street as well. Easy access to the monuments and the rest of downtown DC is possible from there. A great choice for business or leisure.