Hotel Don Pepe Gran Meliá

After a few years l have returned to the Don Peppe and it did not disappoint. From the friendliness of all the staff , the cleanliness of all the hotel wonderful care taken by Rual and all the pool attendances and l look forward to returning when it re opens after refurbishment

Outstanding service from all the staff. Special thanks to Abel and Adrian who did their best, as always, to maximize customer experience.

With no doubt, by far, the best hotel in Marbella! From the very moment we arrive the the door, we have a strong feeling of how much everything single staff member cares. Abel the guest relation manager was always checking on us, making sure we had everything we need, and even many times took initiatives to send us details and make our stay super enjoyable. The housekeeping staff is fantastic! We sometime spent a lot of our day in the room and they would really wait for us until we would leave our room, sometimes after 8 pm to come and do it perfectly, and all with a smile and positive mood. We were initially supposed to stay 3 days, we ended up staying 8 nights and we left with a very heavy heart! Just because we really had to. If you want to feel real hospitality, you want to feel cared for and not just someone there to pay, Melia Don Pepe is the one and only choice!

Fantastic EXPERINCE and Service the staff in the RED LEVEL WAS GREAT Room service was great pool area perfect the steakhouse restaurant WAS FANTASTIC

We have been to Gran Melia Don Pepe for the past 3years, and we love it. The staff are second to none, attentive and very pleasant in all areas. It is disappointing it is closing for well over 12 months, we will be back but please do not change too much, especially the beautiful gardens. Suzanne and John

We've been coming back to the Don Pepe for about 20 years or so now and this year's experience was again excellent. The reason we return to this hotel regularly is very much to do with the staff. We visit many hotels each year but none is as welcoming and friendly as the Don Pepe. It would be invidious to name specific individuals but from the management to the pool staff, the reception and the waiting staff, all go above and beyond to make a stay just perfect. We have made a number of friends over the years whilst staying at the Don Pepe and these are people who return each year for the same reasons as us. Returning each year, we all feel we are coming home. The hotel is about to close for an extensive refurbishment. Whilst it will be good to see an improvement in the infrastructure, it is essential that the atmosphere is not lost as a result. In this respect, it is very important that Melia retain as many of the existing staff as possible.

We have stayed at the Don Pepe many times and have just returned recently. This hotel continues to provide exceptional levels of service from all of the staff. Breakfast is wonderful, the pool guys are amazing, Manuel Audrey’s Bar and Gonzalez at breakfast go above and beyond as does everyone. The lovely Isabel was always available if anything is needed. My wife left her book on the sunbed overnight and after speaking to Isabel and Alvarino a short time later the book was located and returned to her how amazing. Nothing is too much trouble. The Red Level is a wonderful place to relax and the staff again are exceptional. Thank you Noelia Abel and everyone for another memorable visit to the Don Pepe. Paul. Vicki.

It is situated in a wonderful location with majestic gardens and pool facilities. The staff are kind ,helpful and go that extra mile to make sure your stay is special.

Very enjoyable weekend, relaxing, really good food, staff was incredibly helpful (Abel always willing to go out of his way to attend everyone)

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