SOL by Meliá Pelícanos Ocas

Disgusting Racist Staff! Staff and managers are rude, and very racist towards British tourists. do not waste your money. Stay somewhere you will feel respected.

Lovely location prime for the strip, shops etc. Room was lovely and spacious with a bath and balcony, However the housekeeping at this hotel needs to seriously improve. We had to constantly ask for clean towels daily, the cleaners literally make the beds and leave. We asked daily for our floor to be swept/hoovered but this was still not done and we stayed 7 days. Not once did i see a cleaner with a hoover or even a sweeping brush. When you raise these issues all you get is 'ok i ask the team'. The cleaners came to change the beds whilst i had just got out of the bath didn't knock or anything and I mentioned the floors and just got 'I do beds only'. No shampoo or condtioner top ups either. However the food was a good selection every day. The rooms don't come with a kettle and its £25 euro refunded when u leave but when I asked for one i got told there was none left sorry. The pool has a steep drop into it which is no good for elderly or those with mobilty issues, several times I had to help people into the pool, I also couldnt stand in the pool at all ( I am 5ft 2) and there is no signs telling you how deep the water is. Personally I won't stay here again, if you do bring a dustpan and a travel kettle.

After reading reviews we were dreading coming here but we had the best time ever I would not hesitate to book again, staff were friendly the location was excellent, we had the all inclusive and the food was great lots to choose from, great entertainment every night, rooms were clean and fresh towels daily.

Upon arriving at the hotel, myself and my autistic daughter were placed in a ‘family’ room on the 8th floor of the Ocas building. These rooms have no balcony for safety reasons. I have no idea why we were placed there as we are two grown women. I was horrified to learn that not only did we not have a balcony but the air con didn’t work either. In 30 degree heat. I complained and was told to keep the window tightly closed as the air con works on a sensor. By the third day, I went back to reception angry and tired due to lack of sleep in the heat. This time an engineer was sent out. He pulled a hammer and other tools that were above the unit from the last attempted repair and switched the air con back on as the unit had been disabled in the ceiling. From that point on, the air con leaked. A lot. And the light next to it flickered and eventually failed. I had to put towels down to stop my daughter slipping and complained again. No joy. House keeping called by and told me to report it to reception. I told him that I had. He took videos and pictures and brought lots more towels and promised it would be reported as a matter of urgency. It was never dealt with. I’d like to add that during this whole time, the hairdryer never worked either and one of the only two sockets in the room was broken also for the entirety of our stay despite complaints. The food was standard. It was okay, the towels and bedding were changed every day, the room was filthy with little hand prints and questionable smears over the walls. The pools were lovely. My daughter hadn’t flown for ten years previously due to her difficulties and she has said that she won’t again. We really couldn’t wait to go home.

Just back from hotel. Was dreading going after reading some of the reviews, however i was pleasantly surprised. Room was absolutely fine, clean and spacious. Cleaned everyday. Only down side is noise. We stayed in 1235 which is first row of rooms on main road facing small pool. The doors aren’t sound proof and you hear alot of the passing strip goers making all sorts of noise up to about 4/5am Pool- great size of pool, plenty of sunbeds. The pool is closed until 9am, people queueing pointlessly from 8.30. I joined around 8.50 because there was 11 of us so liked to be together. Never had an issue getting one. For size of pool i feel no inflatables or balls is a shame. Lifeguard loves sound of his whistle. Food- breakfast great plenty of choices, never used restaurant for lunch always used pool bar which had usual burgers hot dogs toasties, also nice pastries yoghurts and fruit. Dinner i felt was a bit of a hit and miss, always something to have though. Im not sure i would stay here again solely on location, the hotel is right on start of strip so not ideal with young kids or parents.

good location

My friend and I stayed at the property for four nights. From the first night, the air conditioning in our room was faulty. The filter appeared to be malfunctioning, and the unit was blowing out poor-quality air. I reported this issue to reception on three separate occasions and was repeatedly assured that someone would attend to the problem while I was out. Despite these assurances, no repair was ever carried out. I specifically explained to staff that I suffer from COPD and have serious respiratory issues, making clean air and a functioning air-conditioning system essential. Despite making the hotel aware of my medical condition and the impact the faulty air conditioning was having on my health, no meaningful action was taken for several days. Two days into our stay, we were finally moved to a different room. However, this room did not include a balcony, despite the fact that we had specifically paid for a balcony room. We therefore did not receive the accommodation that we booked and paid for. Furthermore, no assistance was offered with moving our luggage, even after I explained that my breathing and chest condition had significantly deteriorated. The situation had a severe impact on my health and enjoyment of the holiday. I spent most of the trip feeling unwell and was only able to go jout on the first night. My condition worsened to the point that I missed my scheduled flight home. When I approached the hotel to discuss compensation or a discount in light of the circumstances, I was informed that no assistance could be provided. I was advised to book another flight online, which I was told would cost approximately €170, but I ultimately had to pay €280. I do not believe the standard of accommodation and service provided was acceptable. The hotel failed to resolve a serious maintenance issue despite multiple complaints, failed to provide the room type that was booked and paid for, and failed to adequately assist a guest with a known respiratory condition.

Stayed here with family two child and grandparents. Check in took a long time 45mins at 1am Travelling with a baby and at 1st said there wasn't a cot available. Luckily I had screen shot a message from on the beach who we had booked with saying there would be a cot. After a bit of a debate a cot was found . Room was clean and good for a family room. No balcony but suited us with little kids. Food- was fine. Themed meals a bit strange but always found something to eat and for the children. 1.30 pm was a bit late for lunch in the main restaurant so used the snack bar Staff - the guy who did the pool activities such as the water carpet was fab with children and remembered my little girls name which she loved. Kids disco was a bit rubbish only 4 song could have been longer and late at 8.30. The staff came around when eating tea to tell you about the entertainment and kids club...was a bit strange and seemed desperate for kids to join the kids club... not our cup of tea. Pool.... the big pool was lush. Very deep though and the stairs where a bit deadly as it suddenly dropped. No inflatables or ball games in the big pool but could in the small pool. Always found 4 sunbeds together. 5 mins walk to the beach and 20 mins to old town or a taxi was about 6 euros.

Las instalaciones

Calidad-precio. No funcionaba bien la sisterna del baño, no había jabón para las manos, la tele no funcionaba. El personal del Cheking muy lento. La chica del Ocas muy bien pero los del Pelikanos muy lentos

The pool

Noisy neighbours, light walls