Sheraton Santo Domingo

My wife, Stephanie, and I stayed here to celebrate our anniversary, and it was an amazing experience. Everything was excellent, especially the staff. Their hospitality and attention to detail made our stay unforgettable. We will definitely be back to Sheraton! Thank you!

Honestly, the only thing we didn’t like was that we couldn’t stay longer. Everything exceeded our expectations.

Overall, we had a pleasant stay, largely due to the property's excellent location near most sightseeing spots and outstanding staff including Nelson, Ana, Estefany, Nelsy, Rafael and Esmerlin. The hotel offers beautiful ocean views, especially from the pool area, which has comfortable seating and refreshing sea breeze. It was the perfect spot to relax and enjoy the surroundings. The highlight of our stay was the team in the Executive Lounge (Nelson, Ana, Nelsy and Esmerlin). They were consistently warm, hospitable, and attentive, making us feel genuinely welcomed throughout our visit. There were, however, a few disappointments. One significant drawback is that guests must cross a very busy road to access the promenade, which can feel unsafe and detracts from the overall experience. Additionally, as a Platinum member, we requested an extension in the room we had been assigned. While we completely understood that the room might not be available for an extended stay, the rude response from the Restaurant/Food Manager (called by the front desk staff) was disappointing. The issue was not the outcome itself, but rather the manner in which the message was communicated. A more courteous and understanding approach by him would have been appreciated and would have better reflected the level of service expected at the property. In addition, the hotel rooms are old and showing their age (fridge and outlets not working, furniture was old and had marks). A security concern was that the entrance to the fitness center including the spa area with sauna, showers and locker was not secured for entry (I.e., only by hotel guests). Even though there was a keycard scanner at the door, it could be opened without a key card so anyone from the street could walk in without using the card posing a security risk. Despite the above mentioned concerns, the views, and exceptional Executive Lounge staff were definite highlights of our stay.

La atención del personal.

Sin comentarios

muy buen servicio

Great time nice staff clean place

Staff was very great Exellent service at all times specially the captain of the pool EMILIO very Profesional. all staff and personnel were Great

Exellent customer service

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No me gustó el mal servicio que me dieron al no querer generarme la factura. Insistí con llamadas y nunca me enviaron la factura.