Sheraton Santo Domingo

Un marchio di garanzia, eccezionale!! In RD non è scontato nulla nelle strutture ricettive ma lo Sheraton non delude ! Stanza ampia doppia size . Colazione buona ! Il personale super cortese ed educatissimo !!

Difficile trovare qualcosa , forse le dimensioni del bagno ridotte !!

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The employees at the front lobby bar are excellent at the evening shift is what I have to say

The common areas of the hotel were in good condition, but the rooms are in need of maintenance and upgrades. The rooms with ocean view make it pleasant because of the view - I traveled with a group and we had a junior suite, an executive room, and an ocean view room . The beds and pillows are very comfortable. The club lounge and the concierge (I forgot the name. I’m so sorry!) are great. The staff is fantastic, except the male who’d answer the phone the times I had to call because there was no hot water Front Desk: 5 stars Club Lounge Concierge: 5 stars Club Lounge: 5 stars Restaurant staff: 5 stars Team helping with luggage: 5 stars They all remembered our names, and that goes a long ways.

I had a Junior Suite, and I felt it looked old. The executive room had no hot water, and then we were told we needed to leave sink faucet running in order to get lukewarm water in the shower. We had 2 incidents with one of the elevator ms, and the second one was dangerously scary. As one of our team member was coming down for breakfast , the elevator dropped 3 floors very fast and stopped suddenly, causing for him to fall; it then jolted him up, when it started ascending rapidly. This happened 3 consecutive times and he had to hold on to the metal bar. He texted me and I alerted front desk who took it seriously, but maintenance didn’t show concern. When my friend was finally able to get out of the elevator, they started filming the numbers to see how erratic it was, and then put it out of order with the door open on the 11th floor. That was on a Tuesday; the previous Sunday, we had to take the service elevator because of the problems.

What a great place! We got stranded her because of a flight issue, and the hotel was just perfect. Great people, great views.

Wonderful! Ana Santos was so present and kind when we visited the lounge. She was on top of checking in and making sure everything we needed, we had. The view of the water from the table was perfect for a fresh start to the day. The food was simple and exactly what we wanted.