Hotel Le Châtelain

Staff and Location was good

Staff were lovely but I wouldn’t class this hotel as a five star hotel. Despite booking a room for two, we were only given one towel, a bathrobe and one pair of slippers so had to request this. Hairdryer didn’t work so had to request a portable one. Bathroom also didn’t drain well …Worst thing about this hotel was the breakfast. To our shock and horror, we noticed that were insects crawling on the salmon and several little flies flying around the area. I raised this with the staff and they apologised and immediately took it away. However, there were bugs crawling/flying over the fruit and the cold cuts so breakfast was very limited and an unpleasant experience for us. It got even worse because the flies started to crawl on the food we selected when we sat down and we told this to the kitchen manager who then asked the chef to remove all of the exposed food and replace it. We reported this to the manager of the hotel who offered his apologies. We are later given a complimentary drink voucher with a written apology. Wouldn’t recommend…

Very nice staff, especially at reception (thank you, Charles). We were travelling with our mother, who is 88 yrs old, with limited mobility. The staff was very kind and helpful. Facilities are a bit old but clean and all good.

Das Viertel, in dem das Hotel liegt, ist sehr schön, ruhige Lage

Es fehlten Steckdosen in Bad und Zimmer. Der Radiowecker funktionierte nicht.

The location was very good. There is a metro station very close to the hotel.

When we stay, the cleaning lady forgot to do the daily cleaning for our room. This is unacceptable mistake. There was no electrical outlets in the bathroom. Also, we couldn't find any solid hand soap in the bathroom sink. How it is possible for a 4-star hotel. And before we go to the hotel, we asked how can we go to the hotel from the airport by public transportation, the lady at the reception anwsered as “take a taxi, see you soon”. We found this response extremely unserious.

Sehr gutes Frühstück und aufmerksames und freundliches Personal

Quiet

Nothing negative to report