Candlewood Suites Baltimore - BWI Airport NE by IHG

The worst experience ever. Bed bugs , roaches, dirty, no cable, unprofessional. Waiting for a refund at the moment. Place under renovation, should not be open. They actually need to completely be investigated to be open to the public like this and taking people like all is normal.

The hotel was under renovations. About wasn’t the cleanest . There was no hot water. The smoke detector in our room was removed and replaced with a plastic grocery bag. The cable was out, all 3 days. I think they had the works staying in the hotel right across from us, and they were extremely loud, all hours of the night. The toilet handle was broken so, it just ran. The light is the bathroom was blown. If I could have found somewhere else. I would have say forget the money.

The hotel was under renovations. About wasn’t the cleanest . There was no hot water. The smoke detector in our room was removed and replaced with a plastic grocery bag. The cable was out, all 3 days. I think they had the works staying in the hotel right across from us, and they were extremely loud, all hours of the night. The toilet handle was broken so, it just ran. The light is the bathroom was blown. If I could have found somewhere else. I would have say forget the money.

Arrived late was told the TV didn't work but the internet did.

Tv or phone didn’t work in any room , water was cold in two of the booked rooms and there was roaches in one of the rooms

The elevators are graffitied, the room is dirty, holes in ceilings, exposed wires in the hallway, the lights outside our room in the hallway didn’t work, it’s under renovation, but not on our floor. The neighbors started loud music at 1 am, then woke us up at 6:30 am yelling/fighting. The toilet wont stop running unless you jiggle the handle for a bit. Breakfast was abysmal. Your choice was white bread, rice crispies, bran flakes, or a waffle. So, no real hot breakfast, as advertised. And there wasn’t even butter or jam for toast. If we hadn’t been so exhausted when we arrived, we would’ve left. Not getting any decent sleep was just the icing on top of a really awful stay. Definitely not a SLEEP Inn.

This hotel is not up to code. Yes this place is under renovation but everything is broken, and there is a lot of vandalism that has happened in the elevator. There were people fighting in the next room and my mother had to bang on the door for them to be quiet.

Upon check-in I was told that the cable was “out” and that the maintenance person was “off” for the day. The keys kept deactivating and when they were working, it was very difficult to get in the room. I got a non-smoking room and the entire hall smelled of cigarettes. The ice machine was out due to construction on the upper floors, and the breakfast had almost no options. The few options available were waffles, cereal, and toast. There were no proteins or anything else hot available. There was also no butter, or milk available. And despite there being a juice dispenser, it only gave water.

Keys had to be recharged each night...cockroach in bathroom...dirty floor...shower had other people's hair in it...fixtures were loose..door was loose....flying bugs...fire alarm went off twice when there was no fire...construction banging.

This is the worst hotel I have ever stayed in. The front doors of the hotel were propped open and it was freezing in the hotel, the room smelled of weed, WE FOUND COCKROACHES in the room, the beds were so uncomfortable, the shower ran all night long, overall it was just a terrible experience. When we went to check out, no one was at the front desk. There was a sign to call a number so I called. No one answered. I waited for 15 minutes and had to leave to get to the airport. I would give this place a zero star rating if we could.