SureStay by Best Western Roseburg

Breakfast was good, however would have liked either bacon or sausage with the options.

The card keys are very temperamental. Twice when I went outside to my vehicle I could not get back in from the side door and had to walk all the way around to the front door.. It also took several tries each time to get into the room.

The staff, Brandy and Mikka, were warm and friendly and helpful above and beyond. It was very clean and comfortable and the location was easily accessible with great parking.

There were no hooks on the walls to hang clothes when getting showered and ready for bed or ready to leave.

In general, the room was clean and comfy. One worker was incredibly helpful.

They have a serious key card issue. They assigned me a different room than the key they made. I was exhausted and had to do a lot of walking. It took over an hour to finally get into the room after checking in. I understand the need for a deposit for locals but I wasn’t aware of it until checking in.

Did not eat breakfast I showed up at 9:34 a.m. because the Internet told me the breakfast was served till 10:00 through the booking site. Apparently it stops at 9:30 and the lady was not very willing to accommodate, she offered after I told her the internet said that but she also argued with me and showed me the internet ad that said 10:00 and was not very nice about it. Which I understand she has a job to do and she wants to clean up but the internet was wrong so I feel like she should have been more accommodating. The time that breakfast ended on the internet she showed me was the website for the hotel she did not reference the booking site that lied to me and told me it was at 10:00. So I did not have breakfast.

They could keep the vigrants away from the back of the building there was literally a guy barbecuing food on the hood of his truck in front of the side entrance door. Which I thought was pretty weird also there was vagrance charging their phones on the side using the power for the hotel.

No toilet paper. A Rediclulsly small TV and terrible reception. No caffinated coffee in the room. AC wasn't cold enough.

The location was ideal for traveling through and easy access to the highway. The beds were very comfy. The pillows were nice. Very close to good restaurants. The lady that does breakfast was very sweet.

The pool area could use a good clean. There was moss and mold in the windows. The floor of our room looked like it hadn't been vacuumed. When you showered water got all over the bathroom floor. The toilet seemed like it didn't want to flush.

We liked the staff, very friendly and kind. Nice hot showers, very comfortable beds.

The room was dusty in corners, as well as the clock. The rest of the room was fine. The sink did not drain properly. And there was no shampoo and conditioner. We informed the desk clerk, and he wrote it down. We chose not to have breakfast because the room was full. There were only a few tables and chairs, which were full.

Staff was extremely friendly.

It was just ok. The bathroom was tiny and toilet felt like it was loose.