TownePlace Suites Minneapolis-St. Paul Airport/Eagan

The trim in the bathroom was full of mildew/mold all along baseboard. Loud yelling/fighting in the middle of the night from guests. Woke up to guest yelling “police, police!” Didn’t make me feel very safe. Front desk worker was very kind. Breakfast was great.

Staff wasn’t great for the most part, wouldn’t answer front desk phone, had to request towels several times, housekeeping didn’t change bedding once during our 5 day stay, only took our garbage and cleaned our room twice. Not sure if they vacuumed though.. hotel was noisy with kids/adults being loud in hallway until early morning hours. People above our room sounded like elephants. Pool was never cleaned during our stay, leaves, dirt, always in the pool. Pool was heated so that was nice but it’s really small. The best part about this hotel is the free shuttle, when the front desk would answer for scheduling. Shuttle drivers are knowledgeable and extremely helpful of the area. Most of the time we called Springhill across the street to arrange shuttles, they answered everytime.

The hotel room was very clean and well taken care of. My only complaints are the elevator was super slow and ice machine was only in the lobby. Otherwise the breakfast, staff and pool were awesome!

Second year in a row staying here for a week with my family and it’s always a great experience. Staff is always nice to me and my family, breakfast is great, and it’s just in a great central area of Minnesota for anything you might want to do.

Nice solid hotel. 2nd trip

Lower floors- definitely hear people above

The hotel is in close proximity to several attractions in the area. Very close to the outlet mall in Eagan & not too far from the Mall of America. Did not eat the breakfast while we were here so I can't give a rating on that. Room was clean but had a cracked sink & a broken bathtub drain (didn't affect taking a shower). The biggest problem I had with the stay is that our room faced the interstate & was very noisy due to thin windows. Might stay here again, but probably wouldn't be my first choice.

I liked the location of our room, easy to access from one flight of stairs. Did not like that maintenance never arrived after 2 requests for not working equipment. Had to ask a friend to fix it. Also, the air conditioner would randomly change on its own sometimes to 64degrees. And the larger room was always so hot.

A great option with connection to the MSP airport

Quiet