Fairmont Windsor Park

Incredible the ambiance, the service, the rooms and the reception. We had a relaxing and comfortable stay for eight days at the hotel. Enjoyed it thoroughly especially Lennon and Mohammad service in the lounge.

We stayed at Fairmont Windsor Park as a family of four (two adults, two children, including one wheelchair user), and overall had a lovely stay—but with a few details that held it back from a true five-star experience. 🌿 First Impressions & Arrival The hotel is undeniably beautiful on arrival—the grounds, fountains, and overall setting are stunning and very picturesque. However, we were surprised to find the disabled parking blocked off with cones, which wasn’t ideal on arrival. On a positive note, the doormen were extremely friendly and welcoming. In fact, many of the male staff members—particularly at the front and reception—were fantastic with the children, making conversation and helping them feel included. 🛎️ Service & Booking Experience While staff were generally warm and helpful, booking activities and getting information from reception was quite slow. For a five-star hotel, an app or more streamlined booking system would make a big difference—especially given the number of children’s activities that require advance booking. 🍽️ Food & Dining Due to renovations in the main restaurant, food was served in the bar and tea room. Breakfast included a mix of à la carte and buffet options: -The acai bowl was lovely -The avocado toast was disappointing (burnt bread) -We were also able to access halal chicken and chicken sausages, which was a great option to have Breakfast staff were attentive and helpful We also had lunch and dinner: Kids’ portions were very large (adult-sized, honestly) - Food overall was enjoyable. 🛏️ Room & Comfort The room was a decent size, and the beds were comfortable. Nice touches: -Kids’ bathrobes and slippers -Dominoes left in the room for them However, there were several issues: -A slanted section of flooring felt odd underfoot -A flickering light (Room 1075) was quite irritating -A dirty teacup was left in the room on arrival -Requested bed sides for children weren’t set up in advance -Additional water for medical needs was only provided on the first day -Bathroom design wasn’t very child-friendly for a family room; The tap was too far back for children to reach with no step stool provided. -The toilet door was also very squeaky and loud for night use. -Also, the use of bar soap instead of pump dispensers felt below five-star expectations. Housekeeping and turndown service were otherwise good. 🧸 Children’s Facilities & Activities There was plenty for children to do, especially over Easter, including: -Craft sessions -Cupcake decorating (allergies were accommodated 👍) -Games like ping pong and basketball The activity host was lovely. Improvements could be made as the tables weren’t cleaned between sessions (sticky from icing/sprinkles) / The space wasn’t purpose-built—it felt more like a temporary setup It would really benefit from: -A proper kids’ club -A sign-in/out system so parents could use the spa 🏊 Pool & Leisure -Pool temperature was great -Facilities appeared clean -However - Family swim time was very limited (2–3 hours per day). This felt restrictive, especially during school holidays. There is a separate adult-only outdoor pool, so more family access would have been reasonable 🐴 Grounds & Extras The grounds are beautiful -Pony visits were a lovely touch—but poorly organised (queue issues) -The Toylander car; Fun idea, but only one available / Must be booked in advance for additional cost / No siblings allowed as passengers (unlike at The Grove)/ Many children missed out so this felt limited—another car would make a big difference. ⭐ Overall Verdict We had a really enjoyable stay, and there are many positives—especially the setting, friendly staff, and range of activities. However, a number of small but important details (cleanliness, room setup, organisation, accessibility touches, and booking systems) made it feel more like a 4 to 4.5-star experience rather than a full five-star, particularly considering the price. With a few improvements, this could easily match true five-star expectations.

Sharmila was absolutel;y amazing and was very welcoming as were the rest of the staff, me and my partner could not of asking for a better experience.

The service was exceptional from the moment we arrived at the main entrance through to reception, creating a warm and welcoming first impression that set the tone for our entire experience. Mahir was particularly outstanding—polite, professional, and consistently courteous throughout our interaction. His attention to detail and genuine hospitality truly enhanced our stay. I would highly recommend Fairmont based on the excellent service provided, especially by Mahir. A wonderful experience overall, and I would confidently recommend it to others

Great Spa and staff were great attentive and helpful. Felt so nice and relaxed for the whole trip

Everything was quite expensive. Green Spa food wasn't great

Our stay at the Fairmont to celebrate an 80th Birthday was amazing. We were not disappointed. The Hotel was beautiful, luxurious and elegant. Our Suite was spacious, comfortable and spotless, and the breakfast buffet offered a wonderful choice of continental and cooked. But most of all, a huge thank you to the Staff who were brilliant, very welcoming and went above and beyond to make our stay enjoyable. A special thank you to Cerys who arranged our stay, a very lovely surprise, and our visit to The Ivy in Windsor, to Artem and Elisha for being so kind and helpful, Royston who served us in The Library and Tony the doorman, you are hilarious! Our 80th birthday celebration for Patricia was made memorable by the Staff and we would highly recommend this hotel. Hope to visit again soon x

Wonderful amenities. We got a big upgrade. The service was just exceptional.

The most amazing hotel with the best service ever. Big shout out to Layla and the other lovely lady who looked after us so well. The bedroom was lush. The spa beautiful. Lounges and bars were so relaxing. I found this hotel to go above me beyond.

Having stayed numerous times and enjoyed our stays, we decided we would take our pug shes is getting old and we want her to visit and enjoy different places. We booked via Expedia a king room with Balcony non refundable it was only 2 weeks out so knew we wouldn’t need to cancel. We received the booking confirmation and saw in the small print to let Fairmont know you are are ding with a dog, so my wife called and was told dogs couldn’t stay in the room booked OK thats fine we thought just change our room this is where Fairmont and Expedia really failed with their customer service and why Fairmont should never be a 5 star hotel ( property only). We were told by Fairmont to contact Expedia so they could contact fairmont to change the room, which we did after much back and forth we were told to change to downgraded room the charge would be £630 well that was £150 more than we had paid for the room itself, after a lot of back and forth, web-chat, emails, phone calls about not being advised up front about the room restrictions Fairmont reluctantly agreed to change the room, which was £125 less than we had paid. We requested the difference be refunded as the room was less to be told we already had a great deal!! Now as has said we have stayed numerous times even booking for family members for gifts however after this farcical experience we’ll never stay at the fairmont again and won’t be staying on the current booking as it has soured the whole experience, so well done Fairmont you lost return custom for what? May I suggest reaching out to another well known 5 star brand to train your staff on customer service as since we booked with them they have rolled the red carpet out literally and shown how customer service is done.

We recently stayed at the Fairmont Windsor Park for our anniversary. We chose this hotel because we have always loved the Fairmont brand. As expected, it did not disappoint and certainly lived up to expectations. From the moment we arrived, we were made to feel very special and welcome. The suite we stayed in was phenomenal, with a beautiful view, and the facilities throughout the hotel were excellent. We enjoyed a great breakfast, a lovely dinner, and had a fantastic experience in the spa as well. A special thank you to Elisha and the rest of the Fairmont team, for making our stay so memorable and special. We will definitely be returning again very soon!